Academic Support Specialist

Fayetteville State University; Fayetteville (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fayetteville State University seeks an Advisor to help students explore academic and co-curricular options and track progress toward graduation. The position coordinates and teaches University Studies courses and provides targeted counseling to first-time freshmen.

You will address advising, registration, and enrollment needs to boost retention and graduation, and you will be part of the Bronco Boost Summer Bridge Program leadership team. A master’s degree in a related field is required.

Qualifications

• Master's degree in higher education, counseling, or related field is required.
• Experience supporting student success programs in higher education is required.
• Strong communication and data-management abilities are essential.

Responsibilities

• Assist students using a developmental model to explore options and track progress toward graduation.
• Coordinate and teach University Studies courses and provide targeted academic counseling to first-time freshmen.
• Address advising, registration, and enrollment needs to increase retention and graduation rates.
• Serve on the Bronco Boost Summer Bridge Program leadership team.

Skills

Microsoft Office

Interpersonal skills

Customer service

Records management

Education

Master's degree in higher education or related field

Experience with student success programs in higher education

Tools

Student information system (SIS)

MS Office Suite

Job description

Hiring Range: Commensurate with Education and Experience

Overall Position Competency:

Overall Position Competency: Exempt Professional Staff (EPS)

Primary Purpose of the Organization:

The Bronco One Stop is a centralized space where students can access standard services to help them navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience by simplifying the application process, managing academic records, handling financial aid, making payments, consulting with an advisor to register for classes, seeking assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University’s Advising Center’s mission is to promote student success by empowering students to achieve their academic and career aspirations. The Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Primary Purpose of the Position:

The primary purpose of this position is to assist students, using a developmental model, with developing the knowledge, skills, and personal accountability needed to explore their academic and co-curricular options, evaluate and track their own progress toward graduation, access support and enrichment services, and understand and follow university policies and timelines. The position coordinates and teaches University Studies courses, provides targeted academic counseling to first-time freshmen who struggled during their first semester at the university, and addresses the general advising, registration, and enrollment needs of Fayetteville State University students to increase retention and graduation rates. The position also serves as a member of the Bronco Boost Summer Bridge Program leadership team.

Minimum Education And Experience Requirements:

• The successful candidate must have a master’s degree with specific training, coursework, and/or experience in higher education, counseling, or an education related field.
• Must have experience working with student success programs in a higher education setting.

Knowledge, Skills And Abilities:

• Requires the ability to use a personal computer to complete duties and knowledge of Microsoft Office products ( WORD , PowerPoint, Excel), as well as other related student management Software.
• Must have excellent interpersonal and customer service skills; be able to manage a wide variety of records, files, and reports.
• Must have personal and professional attributes to include punctuality, diligence, commitment, integrity, teamwork, and confidentiality.

Preferred Qualifications:

• Three to five years’ experience advising community college and/or university students, particularly exploratory/undecided students.

Special Instructions To Applicants:

Notice to Applicants:

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume." Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

Closing Date:

Open Until Filled: Yes

Additional Information for Applicants:

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Required fields are indicated with an asterisk (*).

• * Do you have a Master's degree?
  • Yes
  • No
• * Do you have experience working with student success programs in a higher education setting?
  • Yes
  • No
• * How many years experience do you have working with student success programs in a higher education setting?
  • 0
  • Less than one year
  • One to two years
  • Two to three years
  • Three or more years

Optional & Required Documents

Required Documents

• Cover Letter
• Resume/Curriculum Vitae
• Unofficial Transcripts (Official Transcripts and Official International Course-by-Course Evaluations Due Upon Hire)

Optional Documents

• Other Document
• Other Documents Continued

Constituent Institution of The University of North Carolina.