Academic Student Support Program Specialist, Undergraduate Teacher Education Pathways (UTEP)

City University of New York; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

An established educational institution seeks an Academic Student Support Program Specialist to enhance student success in the Undergraduate Teacher Education Pathways program. This role involves coordinating advising, recruitment, and outreach initiatives, ensuring effective communication and support for students. The ideal candidate will have a Bachelor's degree and experience in student support, with proficiency in various student information systems and collaboration tools. Join a vibrant academic community dedicated to fostering educational excellence and student achievement in one of the most dynamic cities in the world.

Benefits

Health Plans

Retirement Benefits

Tuition Waivers

Generous Paid Time Off

Access to Academic Programs

Professional Development Opportunities

Qualifications

• Bachelor’s degree and four years of related experience required.
• Experience in teacher education or higher education student support is highly desirable.

Responsibilities

• Coordinates student advising, major declaration, and recruitment processes.
• Develops strategies to support student progression and graduation.

Skills

Student Information Systems

Communication Skills

Project Management

Data Management

Collaboration Tools

Education

Bachelor’s Degree

Tools

CUNYfirst

DegreeWorks

EAB Navigate

Outlook

Mailchimp

Zoom

Handshake

Acuity Scheduling

Google Workspace

Microsoft Office Suite

Canva

Job description

Academic Student Support Program Specialist, Undergraduate Teacher Education Pathways (UTEP)

POSITION DETAILS

The Hunter College School of Education seeks an Academic Student Support Program Specialist, who works with the Senior Director to coordinate the Undergraduate Teacher Education Pathways (UTEP) program.Reporting to the Senior Director of the UTEP program, along with the CUNY title Overview, the duties for the position include but are not limited to:

• Provides support and feedback to ensure efficient and effective operations in advising, major declaration, and student support.

• Manages the overall workflow and processes for student advising, major declaration, and recruitment, while ensuring alignment with program and institutional goals.

• Develops and implements strategies to support student progression, certification, and graduation.

• Coordinates recruitment and outreach initiatives, including information sessions, marketing efforts, and external partnerships to enhance program visibility.

• Serves as the primary liaison between UTEP leadership, faculty, and administrative offices to resolve student issues and ensure seamless program operations.

• Maintains and analyzes student data to track engagement and retention trends, using insights to inform program strategies.

• Ensures accurate and timely communication to all students and prospective applicants regarding program requirements, major declaration processes, and certification information.

• Oversee and maintain student data management, ensuring accuracy

• Supervises and guides three college assistants

QUALIFICATIONS

Bachelor’s degree and four years’ related experience required.

Preferred Qualifications:

• Experience with student information systems (CUNYfirst, DegreeWorks, EAB Navigate)

• Experience with Outlook, Mailchimp, Zoom, Handshake, Acuity Scheduling, Google Workspace / Microsoft Office Suite and Canva

• Experience in teacher education, K-12 education, or higher education student support is highly desirable.

• Demonstrated ability to collaborate effectively across offices within the college, foster positive working relationships, and manage complicated issues with a high level of professionalism.

• Experience with communication and collaboration tools, as well as strong project and data management skills (Outlook, Mailchimp, Zoom, Handshake, Acuity Scheduling, Google Workspace / Microsoft Office Suite

CUNY TITLE OVERVIEW

Provides educational development activities supporting a targeted academic program.

• Assists in developing and preparing program offerings, curricula, guidelines, and related communications

• Promotes program and advises students and College stakeholders on services, policies, and procedures

• Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

• Provides student services such as workshops, seminars, and advising sessions

• Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience. Salary range for this position is: $52-267 - $75,465

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

**CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

HOW TO APPLY

Applications must be submitted online by accessing the CUNY Portal on City University of New York job website www.cuny.edu/employment. To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number 30191.

Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account. Please have your documents available to attach into the application before you begin. Note: the required material must be uploaded as ONE document under CV/ Resume. Do not upload individual files for a cover letter, references, and resume.

The document must be in .doc, .docx, .pdf, .rtf, or text format- and the name of file should not exceed ten (10 characters – also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï , –, _ or ç)).

Incomplete applications will not be considered.

Please include:

• Cover Letter and/or statement of interest

• Curriculum Vitae or Resume

• Names and contact information of 3 professional references

Upload all documents as ONE single file-- PDF format preferred.

CLOSING DATE

21 days

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30191

Location

Hunter College