Academic Student Support Program Specialist, Undergraduate Teacher Education Pathways (UTEP)

The City University of New York; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

An established industry player seeks an Academic Student Support Program Specialist to enhance student success within the Undergraduate Teacher Education Pathways program. This role involves collaborating with faculty and administrative offices, managing student data, and implementing strategies for student progression. You'll also coordinate outreach initiatives to boost program visibility and ensure seamless operations. If you are passionate about fostering student success and have a knack for data management, this is a fantastic opportunity to make a meaningful impact in education.

Benefits

Health Plans

Retirement Options

Tuition Waivers

Paid Time Off

Qualifications

• Bachelor’s degree and four years of related experience are required.
• Experience in teacher education or higher education student support is highly desirable.

Responsibilities

• Support and feedback for advising, major declaration, and student support.
• Manage workflow for student advising and recruitment initiatives.

Skills

Student Information Systems

Project Management

Data Management

Collaboration Skills

Education

Bachelor's Degree

Tools

CUNYfirst

DegreeWorks

EAB Navigate

Microsoft Office Suite

Google Workspace

Canva

Mailchimp

Zoom

Handshake

Acuity Scheduling

Job description

Academic Student Support Program Specialist, Undergraduate Teacher Education Pathways (UTEP)

Join to apply for the Academic Student Support Program Specialist, Undergraduate Teacher Education Pathways (UTEP) role at The City University of New York.

Job Description

The Hunter College School of Education seeks an Academic Student Support Program Specialist to work with the Senior Director in coordinating the Undergraduate Teacher Education Pathways (UTEP) program. Reporting to the Senior Director, the duties include but are not limited to:

1. Providing support and feedback to ensure efficient operations in advising, major declaration, and student support.
2. Managing workflow and processes for student advising, major declaration, and recruitment, ensuring alignment with program and institutional goals.
3. Developing and implementing strategies to support student progression, certification, and graduation.
4. Coordinating recruitment and outreach initiatives, including information sessions, marketing efforts, and external partnerships to enhance program visibility.
5. Serving as the primary liaison between UTEP leadership, faculty, and administrative offices to resolve student issues and ensure seamless program operations.
6. Maintaining and analyzing student data to track engagement and retention trends, using insights to inform strategies.
7. Ensuring accurate and timely communication to students and prospective applicants regarding program requirements, major declaration, and certification.
8. Overseeing and maintaining student data management for accuracy.
9. Supervising and guiding three college assistants.

Qualifications

Bachelor’s degree and four years of related experience are required.

Preferred Qualifications

• Experience with student information systems (CUNYfirst, DegreeWorks, EAB Navigate)
• Proficiency with Outlook, Mailchimp, Zoom, Handshake, Acuity Scheduling, Google Workspace / Microsoft Office Suite, and Canva
• Experience in teacher education, K-12 education, or higher education student support is highly desirable.
• Ability to collaborate effectively across college offices, foster positive relationships, and manage complex issues professionally.
• Strong project and data management skills.

Additional Information

Salary range: $52,467 - $75,465, commensurate with experience. CUNY offers comprehensive benefits, including health plans, retirement options, tuition waivers, and paid time off. Salary increases are scheduled per collective bargaining agreements.

Application Process

Apply online through the CUNY Portal at www.cuny.edu/employment. Search for Job ID 30191, and submit a single PDF document containing your cover letter, resume, and three references. Ensure all documents are in the correct format and named appropriately.

Deadline: 21 days from posting date.