Academic Records/VA Certification Specialist

Xavier University of Louisiana; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Xavier University of Louisiana in New Orleans seeks an Academic Records/VA Certification Specialist to serve as the VA Certifying Official and primary contact for military education benefits. You will manage transcript processing and coordinate with the National Student Clearinghouse, supporting daily Registrar's Office operations.

The role requires strong communication, meticulous attention to detail, and commitment to confidentiality in handling student records and VA benefits processes.

Qualifications

• Bachelor's degree.
• 2–3 years' experience in a university setting or service-oriented environment.
• Excellent communication, organizational, interpersonal, and telephone skills are essential.
• Proficient in using computers, internet, Microsoft Office (Word, Excel, and PowerPoint)
• Must be able to deal with the confidentiality of student records.
• Must be results oriented and have the ability to perform multiple tasks efficiently
• Strong organizational and customer service skills
• Proven ability to adapt to change
• Team-oriented with a willingness to collaborate with others
• Ability to respond to inquiries via phone, email and in person
• Must be responsible, dependable, motivated, and willing to work under pressure in a multi-task environment
• Ability to learn policies and procedures
• Ability to demonstrate problem-solving skills as well as pay close attention to details

Responsibilities

• VA Certifying Official for VA benefits administration.
• Enter VA Certification via the Enrollment Management System.
• Track and submit updates on VA student enrollment using Banner and Enrollment Manager.
• Maintain VA training per VA requirements.
• Process Veteran students using ArmyIgnited.
• Oversee Transcript Processing via National Student Clearinghouse.
• Handle Student Readmission Processing.
• Manage Banner Document Management System Processing.
• Handle Registration related responsibilities.
• Manage Graduation related responsibilities.
• Perform other duties as assigned.

Skills

VA Certification

Transcript Processing

Data Entry

Customer Service

MS Office

Communication

Organizational Skills

Teamwork

Education

Bachelor's degree

Tools

Banner

Enrollment Manager

ArmyIgnited

National Student Clearinghouse

Job description

Xavier University of Louisiana is accepting applications for the position of Academic Records/VA Certification Specialist. This role serves as the Veterans Affairs (VA) Certifying Official and Point of Contact for Military Tuition Assistances programs. Responsible for transcript processing and serve as the point of contact for the National Student Clearinghouse. This position also assists with daily operations in the Registrar's Office.

AA/EOE Essential Duties and Responsibilities:

• Serve as the university’s VA Certifying Official for students receiving education benefits through the Department of Veteran Affairs (VA)
• Enter VA Certification via the Enrollment Management System
• Track and submit updates on VA student enrollment using Banner and Enrollment Manager
• Maintain required level of training per VA requirements by engaging in the training opportunities designed to enhance the understanding of the VA’s various educational benefits, certification process and the responsibilities of and support offered by the VA
• Process Veteran students using ArmyIgnited (Formerly GoArmy Ed)
• Responsible for all aspects of Transcript Processing which is contracted through a 3rd Party vendor, the National Student Clearinghouse Registrar's Office day to day functions which may include answering the phones, data entry or student record updates and providing general information
• Student Readmission Processing for students who have separated from the university and now desire to return
• Banner Document Management System Processing
• Registration related responsibilities
• Graduation related responsibilities
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree
• Minimum 2-3 years' experience working in a university setting or service-oriented environment or student service office.
• Excellent communication, organizational, interpersonal, and telephone skills are essential.
• Proficient in using computers, internet, Microsoft Office (Word, Excel, and PowerPoint)
• A strong work ethic and self-motivated
• Must be able to deal with the confidentiality of student records.
• Must be results oriented and have the ability to perform multiple tasks efficiently
• Strong organizational and customer service skills
• Proven ability to adapt to change
• Team-oriented with a willingness to collaborate with others
• Effective oral and written communication skills
• Ability to respond to inquiries via phone, email and in person
• Must be responsible, dependable, motivated, and willing to work under pressure in a multi-task environment
• Ability to learn policies and procedures
• Ability to demonstrate problem-solving skills as well as pay close attention to details