Academic Records Specialist - Office of the Registrar

Azusa Pacific University; Azusa (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

Azusa Pacific University seeks an Academic Records Specialist to manage degree audits and maintain accurate academic records. This role involves providing essential customer service to students and staff, ensuring clarity in academic policies, and supporting degree completion processes. The ideal candidate will have strong communication skills and relevant experience in higher education.

Benefits

Competitive benefits package

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3-5 years business experience in higher education preferred.
• Proficient in computer skills including Google Apps and Microsoft Office.

Responsibilities

• Manage degree audits and academic progress counseling.
• Evaluate and communicate graduation status.
• Provide customer service within the Academic Services area.

Skills

Excellent computer skills

Good organization skills

Problem-solving skills

Strong communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Google Apps

Microsoft Office

PeopleSoft (preferred)

Job description

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Academic Records Specialist - Office of the Registrar

Job Description

Academic Records Specialist - Office of the Registrar
APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another.

The Academic Records Specialist is responsible for managing degree audits and academic progress counseling for an assigned distribution of the undergraduate, professional and graduate population. In addition to maintaining accurate academic records and upholding academic policy consistent with university standards, this position regularly interacts with this population to proactively assist students and resolve any issues related to degree completion and academic clearance for commencement.

Required Education

Bachelor’s degree or equivalent experience and education.
Required Experience

Three to five years business experience, preferably in higher education.
Primary Duties/Essential Functions

Provides customer service in multiple modes (face-to-face, phone, and email) within the Academic Services area to explain academic policies related to program requirements, general education requirements, registration, grading, and graduation. This position serves students, faculty, staff, alumni, parents, and visitors to APU.
Evaluates and determines whether degree requirements have been met. Analyzes degree requirements, minimum GPA, completion of service credit hours and departmental requirements. Accumulates and records final information regarding graduation for undergraduate, professional and graduate students.
Posts degrees after all graduation requirements are met.
Evaluates, determines, and communicates graduation status for each commencement ceremony to students.
Maintains accurate academic files of enrolled students. In addition, records pertinent details from conversations with students that may affect degree completion.
Communicates with the assigned student client base to proactively keep them informed of any policy or procedural change that might influence their degree.
Meets as needed, with faculty and staff to clarify academic and registrar policies applicable to their area of oversight.
May participates on academic department curriculum committees
Maintains contact with the students after graduation to assist them with finishing degree and university requirements as needed.
Provides information on transfer equivalencies, transfer inquiry, and policies governing transfer credit.
Works with students, academic departments, and the financial aid team in verifying eligible courses for Title IV eligibility.
Assists academic departments and students with course code permission issues and faculty with grading questions.
Assists students during add/drop, and registration with course enrollment questions.
Collects and processes various academic forms related to academic policies and requests.
Maintains and adheres to all FERPA regulations, federal, state and institutional guidelines and standards, complying with all federal, state and institutional regulations.
Registrar staff will be required to work both Spring and Winter Commencement each calendar year.
Performs other tasks as assigned by the Associate Director of Student Academic Records, or the Director of Student Academic Records.
Skills

Excellent computer skills.
Ability to micro-manage complex database information.
Good organization and problem-solving skills.
Strong oral and written communication skills.
Mental Demands

In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Physical Demands

Intermittent sitting and standing.
Requires keyboard and 10-key work.
Extensive telephone usage.
Ability to lift, pull, grasp, bend and reach.
Ability to lift up to 20 lbs.
Visual Demands

Reading, writing notes, computer monitor and reading.
Environment

Pleasant office, comfortable temperatures.
Multiple conversations and transactions occurring simultaneously.
Technologies

Proficient in Google Apps., Microsoft Office, Word, and Excel. Preferred experience with PeopleSoft.
Compensation

Grade 8: $21.44 to $24.66 is the annual salary for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.
Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Please click the links to learn more about 'what we believe', our 'mission statement', and our 'statement of faith'.

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.Qualifications & Requirements
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