Academic Program Coordinator, Department of English

The Pennsylvania State University; Pennsylvania; Hybrid; USD 41,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Job summary

Penn State University in the United States is seeking an Academic Program Coordinator to provide key administrative support for the Department of English graduate programs. You will manage inquiries, assist students and instructors, and help with recruitment, onboarding, and exam processes.

The role emphasizes data reporting, budget tracking, and maintaining the graduate program website, with occasional on-site and evening/weekend availability for events as needed.

Qualifications

• Associate Degree required for Senior level.
• 4+ years of relevant experience; or an equivalent combination of education and experience.
• GED or High School diploma required for Intermediate level.

Responsibilities

• Serve as primary department contact for program inquiries and supporting students and instructors.
• Monitor program budget and generate financial reports.
• Create and maintain databases and compile enrollment reports.
• Provide support to department directors, run reports and assist with inquiries.
• Update graduate program website and coordinate recruitment activities.
• Assist with onboarding and processing assistantships and fellowships.
• Assist with doctoral exams and degree progress checks.

Skills

Attention to detail

Customer service

Organizational skills

Communication skills

Problem solving

Education

Associate Degree

GED or High School diploma

Tools

Microsoft Office 365

Excel

Outlook

Word

Job description

**POSITION SPECIFICS**Join the College of the Liberal Arts as an **Academic Program Coordinator**to provide key administrative support and serve as the primary point of contact for the graduate programs within the Department of English.The **Academic Program Coordinator** plays an important role in supporting graduate student success and ensuring the smooth administration of the department's graduate programs from recruitment through graduation.## Responsibilities include but are not limited to:* Serve as primary department contact for program inquiries; assist students and instructors with questions.* Respond to inquiries from prospective students.* Monitor program budget including tracking student assistantships/fellowships and expenditures and generating financial reports.* Create and maintain databases; compile academic data and prepare reports for departmental leadership related to enrollment data, student progress and experience, and accreditation information.* Provide support to department directors (e.g., running reports, assisting with student inquiries and correspondence). Update and maintain graduate program website.* Manage student recruitment and retention efforts (e.g., scheduling Zoom meetings, coordinating travel and reimbursements for recruitment visits.* Coordinate scholarship, assistantship, and fellowship data and funds; compile award thank you letters to notify donors of spending, and monitor graduate program expenses.* Assist incoming graduate students with onboarding and personnel documentation. Prepare, organize, and enter graduate assistantships and fellowships into University Systems.* Review graduation eligible students to make sure student milestones, trainings, and all degree requirements are met.* Process exam requests, administer doctoral exams (and act as liaison with the Graduate School and other university offices.* Support registration and record-keeping for independent study and controlled courses. Monitor graduate student enrollments.* Responsible for student communication letters and maintain listservs.## ## ## The **Academic Program Coordinator** will also be responsible for coordinating student-related virtual and in-person events, such as Graduate Student Recruitment. Serving as a back-up to other members of the Department of English and administrative teams to ensure adequate coverage will also occur as needed.The **Academic Program Coordinator** will work both independently, as well as collaborate/have support of their team when completing the position’s responsibilities.**Important Note**: This position requires a flexible schedule to work infrequent weekends or evenings to support departmental events.## Qualifications:* Outstanding attention to detail and accuracy* Excellent interpersonal skills; driven to provide high-level customer service* Effective organizational and problem-solving skills, with the ability to manage multiple priorities simultaneously.* Effective communication (both verbal and written) skills* Proficiency in Microsoft Office 365, particularly Excel for data tracking and reporting, Outlook for communication and scheduling, and Word for document preparation **MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS**If filled as Academic Program Coordinator - Senior Support, this position requires:Associate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:NoneIf filled as Academic Program Coordinator - Intermediate Support, this position requires:General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; Relevant education accepted in lieu of experienceRequired Certifications:None### **Applicants must submit a cover letter addressing their interest and relevant experience, in addition to a resume.****Additional Information:**The College of the Liberal Arts is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position. Questions related to flexible work should be directed to the hiring manager during the interview process.**Important Note**: In accordance with College guidelines, this position requires a minimum of three days per week of on-site work at the designated work location. **BACKGROUND CHECKS/CLEARANCES**Employment with the University will require successful completion of background check(s) in accordance with University policies.### Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. **SALARY & BENEFITS**The salary range for this position, including all possible grades, is $40,608.00 - $64,668.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.**CAMPUS SECURITY CRIME STATISTICS**Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.