Academic Process Coordinator

Chicago Headquarters; Chicago (IL); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Employee assistance program

Job summary

IES Abroad in Chicago is seeking an Academic Process Coordinator (APC) to provide program support and administrative assistance across international study centers. You will manage course registrations, update center data, and help with syllabi formatting, fees updates, and promotional materials, reporting to the Manager, Academic Processes.

This hybrid role requires 2+ years in admin, strong MS Office skills, excellent communication, and the ability to work independently or as part of a team;

Qualifications

• 2+ years in an administrative role preferred.
• Strong computer skills including Microsoft Office and database entry.
• Excellent written and verbal communication.
• Attention to detail and strong organizational skills.
• Ability to work independently or in a team.
• Experience living and/or studying abroad is beneficial.

Responsibilities

• Administrative support for centers and programs.
• Maintain up-to-date information about all program aspects.
• Update knowledge base with Center updates and queries.
• Assist with language assessment tests and related forms.
• Plan budgeting, communication, and curricular materials.
• Coordinate travel arrangements and calendars as needed.
• Process expense reports and organize program files.

Skills

Administrative experience

Microsoft Office

Communication skills

Attention to detail

Organizational skills

Interpersonal skills

Team player

Second language a plus

Education

Associate’s degree

Bachelor’s degree with administrative skills

Tools

Web content management

Microsoft Office

Database entry

Job description

Status: Full-time, non-exempt Schedule: 37.5 hrs/week, M-F, 8.30a.m. – 4.30p.m, including occasional evening and weekend work based on seasonal business needs/position requirements. Note: Due to the time difference between Chicago and the Centers, there may be a need to work outside of core hours. Early-morning hours may be necessary on occasion. Reports to: Manager, Academic Processes Direct reports: None Start date: ASAP Location: Chicago, IL, USA (hybrid)

About Us

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow. Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position

The Academic Process Coordinator (APC) provides program support and administrative assistance to a portfolio of international study centers as assigned and reports to the Manager, Academic Processes. Each APC works with a portfolio of Centers providing administrative, coordination, and logistical support. They ensure the accuracy of Center and program information. They also assist with a variety of administrative tasks including facilitating course registration, maintaining pre-departure information and program content online, ensuring syllabi are formatted and updated on a regular basis, updating program fees, and editing other promotional materials.

Essential Job Responsibilities & Duties

• Administrative Support
• Maintain accurate and up-to-date information about all aspects of assigned programs, including field trips, student arrival, program calendars, and Center contact information
• Update institutional knowledge database with important Center updates and routine queries
• Assist with and/or review language assessment tests and other Center-related forms and provide technical support as needed
• Assist in the planning, budgeting, communication, preparation of materials, and tracking of curricular initiatives
• Provide administrative assistance such as filing of expense reports, organizing program files, maintaining calendars, and making travel arrangements
• Collect updated course syllabi from Centers and follow protocols for uploading them to public website
• Other tasks and/or department projects as assigned by departmental leadership and/or relevant APS
• Regular and predictable attendance is an essential function of this position
• Any other task or duty as assigned or required

Experience & Qualifications/Skills

• 2+ years’ experience in an administrative role preferred but not required
• Strong computer skills including but not limited to webpage content management, Microsoft Office, and database entry skills
• Excellent written and verbal communication skills
• Strong attention to detail with the capacity to maintain accurate records
• Strong organizational and problem-solving skills
• Extremely strong interpersonal skills
• Comfortable working independently and as part of a team
• Ability to be flexible and adaptable in a changing environment
• Ability to organize and prioritize multiple projects simultaneously and to meet deadlines
• Experience living and / or working or studying abroad beneficial, but not required
• Ability to read, write and speak a second language is a plus

Education, Licenses and/or Certifications

Associate’s degree or equivalent work experience or Bachelor’s degree with administrative skills

0% travel for this position

Hiring Salary Range

$24-26/HR

Benefits Eligible

Yes IES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found on our website: https://www.iesabroad.org/about/careers

Equal Opportunity Employment

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.

IES Global, headquartered in Chicago, is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. We offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations. IES Global comprises a collective of brands including IES Abroad, IES Internships, IES Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment. For 75 years, we have been a trusted leader in global education. We are committed to expanding access to study abroad, fostering a sense of belonging for everyone at IES Global, and building cultural competence among our students, partners, and staff worldwide. When all people feel included and valued in the workplace, our work environment is enhanced, and our mission becomes more achievable. At IES Global, that looks like proudly bringing together top talent from across the globe with varying perspectives and expertise and enabling them to thrive at work. Join us and become part of a community dedicated to creating global leaders and life-changing experiences.