Academic and Finance Advisor I (Nov Start)

National University; Sacramento (CA); Remote; USD 28,000 - 30,000; Full time

Job summary

National University is seeking an Academic and Finance Advisor to support students online across the United States. You will connect with students via calls, emails, texts, and chats to answer questions, celebrate achievements, and help navigate financial aid and course planning.

You will monitor progress toward graduation, identify at-risk students, and collaborate with colleagues to provide timely resources and solutions that keep students on track.

Qualifications

• Bachelor's degree preferred.
• Minimum of one year of advising or customer service experience required.
• Experience in student services or training in a college setting preferred.
• Experience in high-paced, student-centric environments preferred.

Responsibilities

• Manage student load and complete daily tasks using the Roadrunner System or similar tools.
• Identify at-risk students and provide early resolutions.
• Monitor degree plans, course schedules, and SAP compliance.
• Advise on financial aid requirements and university policies.
• Track student balances and assist with collection efforts when needed.
• Support escalated students and maintain professional university communications.
• Participate in team meetings, trainings, and departmental projects.
• Maintain regular attendance and perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree preferred

Tools

Roadrunner System

Student Portfolio Report

Job description

Compensation Range: Hourly: $20.00 - $21.63 If you love helping others, thrive in a collaborative, fast-paced environment, and find joy in making a real impact, this is the role for you! Our Academic and Finance Advisor role is a full-time work-from-home opportunity.

As an Academic and Finance Advisor at National University, you’ll be a trusted partner and go-to resource for students throughout their academic journey, providing academic and financial assistance. You’ll spend your day connecting with students through calls, emails, texts, and chats, answering questions, celebrating wins, and helping them overcome challenges that may impact their progress toward graduation. AFAs are problem solvers, motivators, and trusted partners who make sure every student feels supported on their journey to graduation.

Essential Functions

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools.
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success.
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards.
• Advise students on financial aid requirements, university policies, and changes to their course of study.
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables.
• Maintain professionalism while supporting escalated students and delivering University communications.
• Participate in team meetings, trainings, and departmental or special projects, contributing to a positive and collaborative work environment.
• Maintain regular and reliable attendance, and perform other duties as assigned.

Education & Experience

• Bachelor's degree preferred.
• Minimum of one (1) year of experience in advising, customer service or related is required.
• Experience in student services or training and development in a collegial setting preferred.
• Experience working in a fast-paced customer or student-centric position preferred.
• Experience in higher education and technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills

• Knowledge of academic and business practices in an online university environment.
• Knowledge of University policies, procedures, and updates.
• Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students.
• Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines.
• Understanding of financial aid programs, the FDCP Act, and standard payment practices.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting.
• Maintains confidentiality and integrity in all interactions and documentation.
• Skilled in written communication, report preparation, and the use of technology for online engagement.
• Collaborative team player who contributes to a positive and productive work environment.
• Knowledge of and alignment with the University’s mission, vision, and goals.
• Proficient in Microsoft Office.
• Must be eligible to receive access to the National Student Loan Data System (NSLDS

What We Offer

• In addition to competitive compensation and a comprehensive benefits package including medical, dental, vision, 403b with match, paid holidays, and PTO.
• National University supports the professional growth of our team members through free education benefits and other growth opportunities.

Location

Remote, USA

Salary and Benefits Details

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.