Academic Advising Specialist - Accessibility Services

The City University of New York; New York (NY); On-site; USD 73,000 - 82,000; Full time

Job summary

The City University of New York’s Queensborough Community College invites applications for an Academic Advising Specialist in the Office of Accessibility Services. The role focuses on advising students with disabilities, coordinating accommodations, and supporting retention through targeted workshops.

You will report to the Director of OAS and collaborate with campus partners to ensure accessible services and equitable outcomes for a diverse student body.

Qualifications

• Bachelor's degree and four years' related experience required.
• Experience advising students with disabilities preferred.
• Experience conducting intakes and managing a caseload.
• Knowledge of the ADA as it applies to students with disabilities.
• Experience providing trainings on accessibility tools and software.
• Experience delivering structured workshops on probation recovery and time management.

Responsibilities

• Provide individualized and group academic advising for students with disabilities.
• Deliver training on assistive technologies and accessibility resources.
• Monitor GPA trends, course completion, and retention indicators.
• Proactive outreach and caseload management for at-risk students.
• Support OAS enrollment management and onboarding processes.
• Plan and deliver workshops on probation recovery, study skills, time management, and test-taking strategies.
• Coordinate referrals with Counseling Center, Financial Aid, and Advocacy Resource Center.
• Perform other duties as assigned by the OAS Director.

Skills

Academic advising

Student support

Case management

Training and workshops

Collaborat​ion

Education

Bachelor's degree

Tools

CUNY Accommodate

Job description

POSITION DETAILS

Queensborough Community College invites applications for the position of Academic Advising Specialist in the Office of Accessibility Services.

Queensborough Community College (QCC), located in Bayside, Queens, is one of the 24 institutions within The City University of New York, the nation’s largest urban public university. At QCC, we value an inclusive climate and recognize that diversity of experiences and perspectives is essential to innovation, critical thinking, problem-solving, and fostering an inclusive academic community.

Office of Accessibility Services (OAS) facilitates the academic success of students with disabilities through the provision of appropriate educational supports and settings while nurturing personal development. The Academic Advising Specialist will report to the Director of OAS.

Duties and responsibilities include but are not limited to the following:

• Support students with disabilities through individualized and group-based academic advising and support.
• Facilitate training sessions to help students effectively utilize assistive technologies and other accessibility resources offered by OAS.
• Assess and monitor student academic performance and persistence indicators, including GPA trends, course completion, enrollment status, and early-alert flags, in alignment with benchmarks for satisfactory academic progress and retention.
• Conduct proactive outreach and case management for at-risk students, focusing on those flagged for academic probation, registration issues, financial aid holds, or attendance concerns, contributing to targets for semester-to-semester persistence and reduced stop-out rates.
• Support OAS enrollment management and onboarding processes, including intake, registration support, and early-term check-ins.
• Plan and deliver structured workshops and interventions on academic probation recovery, study skills, time management, test-taking strategies, motivation, and career exploration.
• Coordinate referrals and collaborate with campus partners (e.g., Counseling Center, Financial Aid, and Advocacy Resource Center) to address academic and non-academic barriers.
• Additional duties as assigned by the OAS Director.

CUNY is an equal opportunity employer, is committed to increasing the diversity of its workforce and is dedicated to recruiting and retaining professionals who share the College’s commitment to equity. It welcomes nominations of, and applications from members of protected groups including minorities, women, veterans and individuals with disabilities, as well as others who would bring additional perspectives to the university’s mission. Candidates with demonstrated commitment to diversity and inclusiveness through their research, teaching and/or service are also encouraged to apply. One of Queensborough Community College’s greatest strengths, and a necessary element of excellence, is the diversity of our community. We strive to attract and nurture a talented and diverse faculty and staff that proudly reflect the unique character of the local Queens community, the most diverse county in the United States.

Qualifications

Bachelor's degree and four years' related experience required.

Preferred Qualifications

• Experience working with management systems such as CUNY Accommodate.
• Experience providing academic advisement, and support for students with disabilities in a collegiate environment.
• Experience conducting intakes with, and then managing a caseload of students documenting their progress.
• Knowledge of the ADA as it applies to students with disabilities.
• Experience working with assistive technology and providing training or support to students, faculty, or staff on the effective use of accessibility tools and software.
• Experience providing structured workshops and interventions on academic probation recovery, study skills, time management, test-taking strategies, motivation, and career exploration.

Cuny Title Overview

Administers an academic advising center or unit.

• Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program.
• Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments.
• Works with students to resolve academic issues, providing information and/or referral.
• Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies.
• Conducts assessments to strengthen advisement programs.
• Organizes and facilitates training for faculty advisors.
• Develops print and online communication materials.
• May supervise office operations and budget.
• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

Compensation And Benefits

$ 73,294 - $ 82,384.

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

November 18, 2026.

Review of resumes to begin immediately.

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.