Academic Advising Navigator, Center for Student Success (PT)

Passaic County Community College; Paterson (NJ); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Sick leave

Employee Assistance Program

Commuter benefits

Retirement program

Job summary

Passaic County Community College in Paterson, NJ is seeking an Academic Advising Navigator to support the Center for Student Success with retention and degree completion efforts. This part-time role responds to inquiries from students, faculty, and campus staff, and maintains confidentiality under FERPA.

You will update program materials, manage calendars, schedule meetings, prepare minutes, and assist with outreach and workshops.

Qualifications

• Bachelor’s Degree in related area preferred.
• Ability to work effectively in a multi-ethnic, multi-cultural environment.
• Excellent customer service and support-oriented approaches to interaction.
• Ability to work effectively and collaboratively in a fast-paced, highly dynamic, team environment.
• Ability to travel to additional PCCC locations.
• Evening and weekend hours may be required.

Responsibilities

• Greet visitors, respond to inquiries from students, faculty, and staff; maintain confidentiality in accordance with FERPA.
• Assist with student registration and advisement information; guide students to appropriate resources.
• Train students to navigate the student portal and IT resources.
• Provide outreach to students via email, phone, video, or in-person meetings.
• Refer students to academic advisors when they deviate from plans.
• Support recruiting, enrollment, and retention events; facilitate Advising workshops.

Skills

Customer service

Team collaboration

Multi-cultural environment

Evening/weekend hours

Travel to other locations

Education

Bachelor's degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Academic Advising Navigator, Center for Student Success (PT)

Part-time Regular Paterson, NJ, US

We are seeking an Academic Advising Navigator who will support the Center for Student Success with retention and student degree completion efforts. The Academic Advising Navigator will respond to inquiries from students, faculty, and other campus administrators; maintain standards of confidentiality and privacy in accordance with the College, FERPA, student records, and any other protected documentation. Other tasks include updating program materials, managing calendars, scheduling meetings and events, preparing, and maintaining meeting minutes. This position reports to the Assistant Dean of Advisement.

This is a part-time, hourly position.

Example of Duties:

• Greet visitors, answer, and route phone calls to serve the needs of students, academic advising staff, and faculty; maintain and organize college resource fliers; assist with maintaining office supplies and equipment including inventory, distribution, and requisitions.
• Assist with student registration; provide information to students regarding scheduling and advising; and assists students to find appropriate resources at the college.
• Train students on how to navigate the student portal and other PCCC IT resources.
• Provide outreach to students using email, phone, video, or in-person meetings.
• Use relevant college resources and refer students to services based on individual student needs.
• Work with the academic advising staff to promote guidelines and information on academic programs; refer students to an academic advisor when they deviate from an established academic plan.
• Supportrecruiting, enrollment, and retention events; facilitate Academic Advising workshops.
• Perform other related duties, as assigned.

Qualifications:

• Bachelor’s Degree in related area preferred.
• Ability to work effectively in a multi-ethnic, multi-cultural environment.
• Excellent customer service and support-oriented approaches to interaction.
• Ability to work effectively and collaboratively in a fast-paced, highly dynamic, team environment.
• Ability to travel to additional PCCC locations.
• Evening and weekend hours may be required.

The completion of a background check will be required for the selected candidate.

Compensation:

Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $22.

Benefits:

• New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
• Employee Assistance Programprovides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits:Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)