Academic Advising Center Advisor-CTE

Cape Fear Community College; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Cape Fear Community College is seeking an Academic Advisor within the Academic Advising Center to support Career and Technical Education students. The role involves academic planning, course registration, and guiding students through CFCC policies and program options.

You will collaborate with CTE faculty and staff across campus to address individual and group advising needs, while embodying radical hospitality and a welcoming environment for all students.

Qualifications

• Bachelor’s degree or higher from an accredited college or university.
• One year of experience working with students in a community college or university setting.
• Strong communication and interpersonal skills.
• Commitment to student-centered service and radical hospitality.

Responsibilities

• Guide CTE students in exploring programs and identifying the best educational pathway based on career interests, goals and prior learning.
• Provide cross-divisional advising between Curriculum and Continuing Education and explain degree, diploma, certificate, credential options.
• Develop knowledge of CTE programs to ensure accurate program-specific advising.
• Deliver exceptional customer service with a welcoming, student-centered approach.
• Assist students with course registration and navigating Self-Service and other systems.
• Offer information on academic processes, deadlines, and institutional requirements.
• Advise on degree, diploma, and certificate requirements and articulation to four-year institutions.
• Develop group advising sessions with CTE faculty advisors.
• Serve as a student advocate to support success and persistence.

Skills

Interpersonal skills

Multitasking

Problem solving

Team collaboration

Education

Bachelor’s degree or higher

Job description

DEFINITION:

Serve as an essential member of the Academic Advising Center (AAC) by delivering high-quality advising services to students enrolled in Career and Technical Education (CTE) majors, including but not limited to academic planning, course registration, and navigation of college resources.

Assess CTE student needs, goals, interests, and prior academic experiences to guide them in the design and implementation of a successful academic plan. Collaborate with the Academic Advising Center team, CTE faculty, Economic & Workforce Development staff, and Student Services staff to address the advising needs of individual students and groups. Cultivating strong collaborative relationships with CTE faculty and maintaining comprehensive knowledge of all CTE programs offered at CFCC. Understand and interpret CFCC policies, block schedules, procedures, and CTE degree plans to facilitate student success through accurate guidance and support.

This position may provide advising support at multiple campus locations. The CTE Academic Advisor plays a critical role in creating a supportive and inclusive environment by welcoming students, assessing their needs, and ensuring every interaction reflects the college's commitment to excellence in service and radical hospitality.

SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the Academic Advising Center Coordinator.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Guide CTE students in exploring programs and identifying the most appropriate educational pathway based on their career interests, academic goals, prior learning, and individual circumstances, including determining whether a curriculum (CU) or continuing education (CE) pathway is the best fit.
• Provide cross-divisional advising between Curriculum and Continuing Education, helping students understand the differences among degree, diploma, certificate, credential, and other CTE program options and facilitating transitions between CU and CE pathways when appropriate.
• Develop and maintain knowledge of CTE degree, diploma, and certificate programs to ensure accurate program-specific advising.
• Deliver exceptional customer service and demonstrate radical hospitality in all interactions with students, faculty, staff, and community members.
• Develop and maintain a strong understanding of the unique needs and challenges of community college students, recognizing the balance many navigate among employment, family responsibilities, and personal commitments.
• Assist CTE students with the course registration process and provide instruction on how to effectively navigate and independently use Self-Service and other student information systems.
• Provide information and guidance regarding academic processes, important deadlines, and institutional requirements.
• Advise students regarding degree, diploma, and certificate requirements, graduation requirements, and academic policies.
• Review and interpret placement scores, standardized assessments, CTE program evaluations, and other academic records to support student decision-making.
• Assist students in understanding transfer admission requirements specific to CTE programs, articulation agreements, and degree pathways to four-year institutions.
• Develop group advising sessions for CTE students in collaboration with CTE faculty advisors.
• Serve as a student advocate when appropriate to support student success and persistence.
• Respond to advising inquiries, callback requests, and student service needs in a timely, professional, and student-centered manner.
• Provide advising and student support services at multiple campus locations and other assigned sites.
• Connect students with appropriate campus resources and specialized staff for counseling, financial aid, accessibility services, career planning, career fairs and hiring events, apprenticeship opportunities, and other support services.
• Serve as an academic advising resource for faculty and staff and provide presentations, workshops, and informational sessions related to CTE academic planning and student success.
• Develop and maintain strong working relationships with CTE faculty, program directors, and department chairs, to support collaboration, maintain accurate program information, and support student success initiatives
• Participate in new student orientation, career events, and other enrollment and student services activities.
• Maintain accurate, timely, and confidential records of student interactions and advising activities.
• Stay current on institutional information, including admissions requirements, CTE program updates, curriculum changes, deadlines, costs, academic policies, and student support services.
• Participate in the Academic Advising Center's planning, implementation, assessment, and continuous improvement efforts related to departmental goals and objectives.
• Participate in student services programs and initiatives that support student retention, progression, and completion.
• Engage in professional development activities to maintain advising knowledge, best practices, and compliance with institutional standards.

Other Important Functions:

• Perform other related duties and responsibilities as assigned

QUALIFICATIONS:

Knowledge of:

• College policies and procedures regarding admission standards and educational program requirements.
• The concepts of adult learning.
• Purpose of academic advising.
• General educational requirements and academic grade and unit equivalents.
• Business letter writing and basic report preparation.
• Principles and procedures of record keeping.
• Modern office procedures, methods and computer equipment.
• English usage, spelling, grammar and punctuation.

Ability To:

• Demonstrate excellent oral, written, and interpersonal skills.
• Maintain an enthusiastic, energetic, and professional demeanor that is welcoming to students, faculty, and staff.
• Actively engage in team building and collaboration within the center and throughout the college.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Multi-task, troubleshoot problems, and create conflict resolutions with minimum supervision.
• Interpret and apply the policies and procedures of the college.
• Refer students to appropriate college staff for additional counseling, program advising, testing and related matters.
• Evaluate test scores and previous education and training.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Minimum Education/Training:

• Bachelor’s degree or higher from an accredited College or University

Minimum Experience:

• One-year experience working with students in a community college or university setting.

Preferred Education/Training, Experience, Skills:

• Majors related to secondary or higher education
• 2 – 3+ years’ experience working with students in a community college or university setting

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.