ACA Support Services Specialist

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Tuition remission for employees and as

Health insurance

Paid vacation (over 4 weeks)

15 paid holidays

Personal leave

Sick time

Flexible work schedules

Job summary

The University of Maryland Baltimore School of Medicine, Department of Neurology, seeks an Academic Support Services Specialist to join the Education Division. This exempt regular position coordinates administrative and operational activities for academic programs, supporting students, faculty, and staff.

The role requires a Bachelor's degree and a minimum of two years of program administration experience in higher education or healthcare, with strong communication skills and knowledge of

Qualifications

• Bachelor's degree required.
• Two years of administration of a program, preferably in higher education or healthcare setting.
• Clery Act designation and compliance responsibilities.
• Experience coordinating academic activities and student support.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate administrative and operational activities of one or more academic programs.
• Develop and write program communications and promotional materials.
• Organize clinical or internship site assignments and supervision.
• Manage departmental budgets and payment of expenses.
• Prepare periodic reports and respond to student questions and concerns.

Education

Bachelor's degree

Job description

The University of Maryland Baltimore School of Medicine, Department of Neurology, is seeking an Academic Support Services Specialist to join our Education Division.

The Department of Neurology provides evaluation, treatment, and care for patients suffering from a wide range of neurological disorders including stroke, epilepsy, multiple sclerosis, Parkinson’s disease, amyotrophic lateral sclerosis (ALS), and migraine. We provide care through our inpatient and consultative services, our designated Comprehensive Stroke Center, our Level 4 Epilepsy Center, our 22-bed Neuro-Critical Care Unit, and our busy outpatient practice. The Department also provides state‑of-the‑art rehabilitation services. A number of departmental faculty received grant funding from the National Institutes of Health and the Veteran’s Administration to study the role of genetics in stroke, epilepsy, and Parkinson’s disease, new brain imaging modalities in multiple sclerosis, biomarkers in multiple sclerosis, and neurodevelopmental disorders such as autism and intellectual disability. Many faculty are lead investigators in clinical trials and identify new therapeutic approaches for a broad range of neurological disorders.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland

Primary Duties

• The Academic Services Specialist is responsible for the full administrative coordination of one or more academic Doctoral or Graduate programs. This position is responsible for coordinating, organizing and maintaining the operational and administrative functions of the department, and to serve as a resource for students, faculty and staff by coordinating academic activities, programs, and extracurricular seminars.
• Coordinate full administrative and operational activities of an academic program, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies and procedures
• Develop, compile, and write program coursework communications and promotional literature for distribution, such as newsletters, brochures or flyers. Ensures materials are accurate and accessible.
• Organizes clinical or internship site assignments. Arrange clinical or internship supervision at clinical or internship site by assignment of faculty or preceptor. Ensure evaluation process is in place and each student receives.
• Reconcile departmental budgets and oversee payment of all departmental expenses including payment of student workers, guest artists, guest speakers, departmental and office supplies, etc.
• Prepare periodic reports, financial statements and records on academic program activities, progress, status or other special reports for management or outside agencies.
• Communicates and responds to student questions and concerns; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
• Coordinates administrative processes involved in supporting academic programs which typically include recruitment, selection, admission, registration, orientation, and progression of students, residents, or participants.
• Confer with and advice staff, students and others to provide technical advice, problem solving assistance, answers to questions, and provides policy interpretation. Refer issues to appropriate department person when unable to respond.
• Serves as a liaison between students, residents, or faculty and department staff regarding payroll, benefits, reimbursements, and other administrative matters. Assists with travel, housing, and visa requirements.
• Provides administrative support to the assigned department, school or program with recruitment, selection, admission, registration, and orientation. Determines customer service strategy and provides follow-up with occupants in designated areas.
• Enhance student experience by arranging extracurricular seminars, study sessions, or workshops.
• Performs other duties as assigned.

Education

Bachelor's degree

Experience

Two (2) years of administration of a program, preferably in higher education or healthcare setting.

Other

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted.

Clery act designated job as campus security authorities (CSA) member and will comply with Clery Act requirements.

Knowledge, Skills, Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability ,Equity and Justice, and Innovation and Discovery.

Hiring Range:

$62,000.00 - $72,000.00; Commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [e-mail] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Job

Reg or CII Exempt Staff

Full Time/Part Time

Full-Time

Shift

Day Job

Organization

School of Medicine - Neurology

Job Posting

Sep 16, 2026

Unposting Date

Sep 30, 2026, 10:59:00 PM