ACA Client Manager

Voya Financial, Inc.; Town of Charleston (NY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking an ACA Client Manager to drive service excellence for Benefitfocus/TangoHealth clients. The role emphasizes post-implementation support, accurate documentation, and strong communication with core client IT, HR, and Payroll teams.

The ideal candidate has a HS diploma, 3+ years in customer service, and solid knowledge of ACA requirements, data reporting, and regulatory changes. A Bachelor’s degree is preferred.

Qualifications

• HS Diploma with 3+ years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work well in a team.
• Experience troubleshooting technical errors.
• Proficiency in Microsoft Office suite.
• Self-starter who can learn technology products.
• Comfort in high-activity, uncertain environments.
• Strong initiative and enthusiasm.

Responsibilities

• Involved in post-implementation calls and client documentation.
• Support ACA Implementation Project Manager during the project.
• Educate clients on ACA topics: tracking, affordability, IRS requirements.
• Handle monthly reports and address long-term policy changes.
• Provide on-demand IT, HR, and Payroll support.
• Deliver news, blog posts, or regulatory updates.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Multi-tasking

Technical troubleshooting

Self-motivation

Microsoft Office

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

About Voya

Together we fight for everyone's opportunity for a better financial future. We will do this together -- with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with -- and those we acquire throughout our lives -- are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Opportunity

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs. ACA Client Manager will drive five-star service experiences through excellent written and verbal communication skills and a strong instinct in handling routine and unexpected situations. TangoHealth, a Benefitfocus company, will build up topical expertise in HR administration and the large employer mandate laws in the Affordable Care Act (ACA). Please Note: Work location for this role is flexible. This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

Contributions You're Make

• Involved in post-implementation calls and ensuring we have properly documented information for ongoing servicing.
• Participates in the implementation process to support the ACA Implementation Project Manager throughout the project.
• Provides education on ACA core topics: Variable hour tracking, Affordability requirements, Data exception reporting, managing changes ongoing, IRS requirements through Code 6055 and 6056, utilizing Tango’s ACA Compliance Concierge suite.
• No prior experience with ACA is required.
• Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required.
• On-demand support via phone or e-mail to core client IT, HR, and Payroll team through the life of the relationship.
• Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team.
• Coordinate with technical team on production or software issues.
• Other duties as assigned.

Minimum Knowledge & Experience

• HS Diploma 3+ years of experience in customer service.
• Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone.
• Ability to multi-task multiple issues and work well in a team environment.
• Experience troubleshooting technical errors that require quick thinking, independent thought, and group collaboration.
• Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics.
• Comfort and ability to excel in a high-activity and high-uncertainty environment.
• A high degree of initiative, intelligence, contagious enthusiasm and passion.
• Proficiency in the Microsoft suite of applications, (Outlook, Excel, Word, PowerPoint, etc.).

Preferred Knowledge & Experience

• Bachelor’s Degree preferred.
• Industry experience highly preferred: insurance, benefits administration, benefits consulting, SaaS, healthcare, BPO, etc.
• ANSI 834 enrollment file knowledge a plus.

Compensation & Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$50,000 - $60,000

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture: Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. Team Mentality: Partnering effectively to drive our culture and execute on our common goals. Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Other Information

Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility. The majority of our roles have adopted a hybrid schedule -- working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs. We care. We do the right thing. We have customer passion. We have a winning spirit. We are the We Certified by the Great Place to Work Institute as a Great Place to Work for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible. Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.