ABA Clinic Office Manager

Fiesta Health LLC; Savannah (GA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Paid Time Off (PTO)

Job summary

Fiesta Health LLC is seeking an Office Manager for their new ABA Clinic in Savannah, Georgia. This role includes overseeing daily operations, managing client scheduling, handling billing, and maintaining compliance with regulations. The candidate will ensure a positive environment for both clients and staff by coordinating communication and operational efficiency.

The position requires strong healthcare management experience, proficient EHR system knowledge, and excellent organizational and communication skills. Competitive benefits like health insurance and PTO are provided.

Qualifications

• Previous experience in healthcare management or related fields.
• Strong knowledge of medical terminology, procedures, and regulations.
• Proficiency in using electronic health record (EHR) systems such as Epic or Eaglesoft.

Responsibilities

• Oversee day-to-day operations and manage client scheduling.
• Handle billing and insurance tasks while ensuring compliance.
• Coordinate staff training and onboarding for new hires.

Skills

Healthcare management

Medical terminology

Electronic health record systems

Fiscal management

Supervision of clinical staff

Organizational skills

Communication skills

HIPAA compliance

Attention to detail

Education

Experience in healthcare management

Tools

EHR systems (Epic, Eaglesoft)

Schedule management software

Job description

We are seeking a highly organized and experiencedOffice Managerto oversee the daily operations of our secondABA Clinic (opening this year!). The ideal candidate will bring a strong background in healthcare management and will play a key role in ensuring a smooth and efficient working environment.

In this role, you will be responsible for overseeing the day-to-day administrative and operational tasks of the clinic. This includes managing client scheduling, handling billing and insurance tasks, maintaining accurate records, ensuring compliance with regulatory requirements, and supporting the clinical staff. You will also assist with client intake, communication with families, and ensuring the clinic is well‑maintained.

The Office Manager will work closely with the team to ensure a high level of service delivery and operational efficiency. We provide comprehensive training and support to help you succeed in this role. As a member of our team, you will receive guidance and mentorship from the current Office Manager to ensure your transition is smooth and you have the tools you need to thrive.

This is a key position within our clinic, and your contribution will play a crucial role in creating a positive and supportive environment for both our clients and staff.

Scheduling & Coordination

• Create, manage, and maintain the clinical schedule for all medical staff, ensuring sufficient coverage for patient appointments and sessions.
• Revise and distribute the daily schedule to RBTs, BCBAs, and families by 9:00 AM.
• Cancel sessions when staff census is low, with cancellations finalized by 9:30 AM.
• Schedule client start dates and ensure all client pick‑up appointments are updated.
• Assign all new clients (case assignment) in collaboration with the BCBAs, RBT Lead.
• Coordinate assessments for new and existing clients, ensuring timely scheduling and completion.

Communication & Interaction

• Serve as a point of contact for families, staff, and external partners, maintaining professional and courteous communication through phone, email, and in‑person interactions.
• Follow up daily with staff regarding incomplete session notes to ensure timely signatures for daily billing.
• Resolve patient or family concerns by facilitating clear communication between clinical staff and families, escalating issues as needed.
• Provide daily updates to Executives, Operations Manager, and Teammates, ensuring all relevant clinic information is communicated promptly.
• Communicate with parents and staff to resolve any patient‑related issues, ensuring concerns are addressed quickly and effectively.

Time‑Off & Staffing Management

• Review and approve or deny PTO requests based on clinic staffing needs, ensuring adequate coverage by RBTs and BCBAs for smooth operations.
• Communicate PTO denials to employees and their managers clearly and promptly.
• Assign new clients to appropriate clinical staff in collaboration with BCBAs and the RBT Manager to ensure successful treatment delivery.

Administrative & Financial Management

• Create and manage purchase orders, ensuring all required materials and supplies are available and properly tracked. Communicate with staff as necessary.
• Revise billable sessions to accurately reflect the schedule within 24 hours for billing purposes.
• Assist with reviewing payroll for clinical staff, ensuring all hours worked and session times are accurate.
• Submit, coordinate, manage and track patient authorizations for assessments and treatments, ensuring all required documentation is submitted and approved.
• Collect client approvals and signatures for necessary medical documentation and treatment plans.
• Pay office bills and ensure receipts are properly recorded and filed.
• Offboard employees as needed, ensuring all necessary paperwork and procedures are completed.
• Assist with administrative tasks as needed to support clinic operations.

Office Operations & Maintenance

• Oversee the cleanliness and organization of the clinic, ensuring all materials are in good condition and properly stored.
• Coordinate office management tasks, such as ensuring smooth clinic operations and addressing any logistical needs.
• Assist with the maintenance and upkeep of clinic facilities, including carpet cleaning and other ad‑hoc requests.

Onboarding & Staff Training

• Coordinate new hire onboarding and training, ensuring staff members are properly oriented to clinic policies, procedures, and protocols.
• Foster a positive and collaborative environment for all staff, encouraging adherence to clinic processes and standards.

Event Coordination & Special Projects

• Assist with special projects, including but not limited to:
• Managing clinic events or initiatives as needed, ensuring they align with organizational goals.
• Pricing uniforms for staff members and ensuring adequate stock levels.
• Organizing and coordinating the annual Christmas Party for staff and other team-building events.

Reporting & Process Improvement

• Collaborate with the Operations Team to provide necessary service reporting, track clinic performance, and suggest improvements to workflows and processes.
• Ensure all office processes are being followed and suggest improvements for efficiency and quality of service.

Skills & Qualifications

• Previous experience in healthcare management or related fields.
• Strong knowledge of medical terminology, procedure, and regulations.
• Proficiency in using electronic health record (EHR) systems such as Epic or Eaglesoft.
• Familiarity with fiscal management principles, including budgeting and financial reporting.
• Experience supervising clinical staff, including nurses or medical assistants.
• Strong organizational, time management and multitasking abilities.
• Excellent communication skills, with the ability to manage both internal team dynamics and external family/patient relations.
• High level of professionalism in dealing with staff, patients, and families.
• Proficiency in schedule management software and office administrative tools.
• Ability to handle sensitive medical information with discretion and in compliance with privacy regulations (HIPAA).
• Strong attention to detail, especially in billing and authorization management.

Additional Skills & Requirements

• Strongorganizationalandtime managementskills.
• Ability tofollow processesand instructions accurately.
• Excellentcommunicationskills, both verbal and written.
• Proficient inschedule management softwareand other administrative tools.
• Must demonstrate a high level ofprofessionalismandcourtesyin all communications.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off (PTO)

At Fiesta Health, we believe that a diverse, inclusive, and equitable workplace is essential to our mission of delivering compassionate, high‑quality care. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills—because the more inclusive we are, the better we can serve our community.