Office Manager- Brewers Hill, MD

Helping Hands Family - Autism Services; Baltimore (MD); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

401(k) with employer match

Short- and long-term disability coverage

PTO, paid holidays, and paid family leave

Paid employee referral bonus

Opportunities for career advancement

Job summary

Helping Hands Family - Autism Services is looking for a Clinic Supervisor in Baltimore, Maryland. This role involves overseeing day-to-day clinic operations, ensuring smooth workflow, and supporting team members in their responsibilities. The ideal candidate will have a bachelor’s degree and three years of leadership experience in healthcare.

The position offers a competitive hourly rate, benefits including 401(k) match, and opportunities for career advancement. Join us to make a significant impact in the lives of families and children with autism.

Qualifications

• Three years of progressive leadership experience in a healthcare facility or clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer-service principles and practices.

Responsibilities

• Oversee day-to-day clinic operations, ensuring smooth workflow.
• Plan, organize, schedule, and distribute workload among team members.
• Coordinate clinic policies and procedures for compliance.

Skills

Leadership

Communication Skills

Customer Service

Organizational Skills

Education

Bachelor’s degree in healthcare, business administration, or a related field

Tools

Client or medical database systems

Job description

Responsibilities

• Oversee day‑to‑day clinic operations, ensuring smooth workflow.
• Plan, organize, schedule, and distribute workload among team members.
• Coordinate clinic policies and procedures for compliance with company standards.
• Provide support for daily clinic operations in partnership with the Clinical Director.
• Participate in performance‑management discussions with the Clinical Director and Lead BCBA.
• Supervise daily operations and staff schedules to ensure full coverage.
• Oversee in‑clinic orientation and track progress.
• Provide onboarding support for new team members.
• Handle front‑desk activities: greeting visitors, coordinating client and family interactions, and managing phone communications.
• Serve as the initial escalation point for client and family inquiries.
• Collaborate with centralized scheduling to optimize client and staff schedules.
• Monitor and adjust daily schedules and resource allocations as needed.
• Organize, schedule, and facilitate monthly team meetings.
• Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
• Manage attendance and ensure accurate time records.
• Participate in onboarding and off‑boarding processes, including logistics and device collection.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in healthcare, business administration, or a related field.
• Three years of progressive leadership experience in a healthcare facility or clinic.
• Previous supervisory experience preferred in registration or clinic operations.
• Knowledge of basic customer‑service principles and practices.
• Proficiency with client or medical database systems.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology.
• Familiarity with ABA terminology or ability to learn.
• Strong organizational skills and ability to deliver high‑level customer service.
• Team‑player with communication skills across all organizational levels.

Duties and Physical Requirements

Occasional lifting and transport of items up to 25 pounds. The role requires prolonged standing, frequent movement within the clinic, and frequent rising from a seated position.

Work may involve exposure to bodily fluids, odors, fluctuating temperatures, and occasional loud noises due to the nature of the clinic environment.

Benefits

• Hourly rate: $24–$30.
• 401(k) with employer match.
• Short‑ and long‑term disability coverage.
• PTO, paid holidays, and paid family leave.
• Paid employee referral bonus.
• Opportunities for career advancement.

Equal Opportunity Employer

We are an equal‑opportunity employer and do not discriminate on the basis of race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, disability, genetic information, sexual orientation, veteran status, or military status. Applications are subject to background checks, but we do not sponsor immigration.