ABA Clinic Growth & Operations Director

Triumph ABA; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Triumph ABA in Colorado Springs is seeking a hands-on Clinic Director to lead daily center operations and drive growth of our ABA services. You will coordinate administrative, clinical, and outreach efforts, ensuring a welcoming environment and compliant, efficient processes.

The role requires ABA experience, strong communication, relationship-building, and ability to travel between centers to build partnerships with families, schools, and healthcare providers.

Qualifications

• Previous professional experience in Applied Behavior Analysis (ABA) is required.
• Strong organizational, administrative, and operational management skills.
• Excellent interpersonal and communication skills, with an outgoing, approachable, and relationship-driven personality.
• Demonstrated ability to build professional relationships, network within a community, and pursue new business opportunities.
• Self-starter with a strong sense of ownership, initiative, accountability, and follow-through.
• Passion for the ABA field and commitment to expanding access to services for children and families.
• Comfortable attending community events, conducting outreach, and representing the company professionally.
• Ability to manage competing priorities while balancing daily center operations with ongoing business development.
• Reliable transportation and ability to travel between centers and attend off-site business activities as needed.
• Proficiency with basic administrative tools, recordkeeping, and business communication.

Responsibilities

• Oversee the day-to-day operations of the center, ensuring a clean, organized, welcoming, and well-maintained environment.
• Manage supply inventory, ordering, facility organization, and general center upkeep.
• Monitor RBT and client attendance, punctuality, and scheduling, addressing attendance concerns and operational gaps.
• Support daily coordination between clinical staff, families, and internal teams to promote smooth center operations.
• Maintain organized operational records and ensure adherence to company policies and procedures.
• Identify opportunities to improve efficiency, staff coordination, and the overall family experience.
• Take an active, hands-on approach to building the center's client base and increasing enrollment.
• Develop and maintain a pipeline of prospective families, referral sources, and community and business partners.
• Establish relationships with pediatricians, schools, childcare centers, family resource organizations, healthcare providers, and other potential referral partners.
• Identify and pursue creative opportunities to increase awareness of ABA services and expand the company's presence in the community.
• Track outreach activities, referral relationships, prospective families, and follow-up efforts to support consistent pipeline development.
• Collaborate with internal teams to convert inquiries and referrals into new client opportunities.
• Represent the company at community events, networking opportunities, health fairs, school events, and other relevant local gatherings.
• Develop creative outreach initiatives that educate families and community partners about ABA services and how to access care.
• Build strong, lasting relationships with families, organizations, and local businesses that can support ongoing referrals.
• Proactively identify community needs, partnership opportunities, and new ways to engage potential clients.
• Maintain a visible and active presence in the local community to strengthen brand awareness and trust.
• Work toward center growth and business development goals established by leadership, with eligibility for a tiered performance-based bonus structure.
• Maintain consistent documentation of outreach, referral development, follow-ups, and other growth initiatives.
• Accurately clock in and out to document all working time and maintain a detailed travel log for all business-related travel.
• Travel between company centers and to community events, meetings, and other business-related activities as needed.
• Follow company procedures for documenting travel and submitting eligible business expenses.
• Work closely with the center’s Lead BCBA to coordinate operational and clinical needs, support effective communication, and ensure alignment between center operations and clinical service delivery.
• Partner with the Lead BCBA on staff and client attendance, scheduling coordination, center readiness, and other matters affecting daily service delivery.
• Support the implementation of center processes and initiatives established in collaboration with clinical leadership.
• Escalate clinical concerns to the Lead BCBA and collaborate to address barriers affecting client services, staff coordination, and the overall center experience.

Skills

ABA experience

Communication skills

Relationship building

Travel willingness

Organizational skills

Initiative & ownership

Job description

Triumph ABA in Colorado Springs is seeking a hands-on Clinic Director to lead daily center operations and drive growth of our ABA services. You will coordinate administrative, clinical, and outreach efforts, ensuring a welcoming environment and compliant, efficient processes.

The role requires ABA experience, strong communication, relationship-building, and ability to travel between centers to build partnerships with families, schools, and healthcare providers.