AAQ - Retail Supervisor FT

Herschend Family Entertainment Co.; Camden (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Retail Supervisor at an exciting entertainment venue! You will lead daily operations, drive sales, and ensure exceptional customer service. Your leadership will inspire a culture of teamwork and respect, while your keen eye for detail will maintain visual merchandising standards. Enjoy a supportive work environment that values your contributions, offers comprehensive benefits, and provides opportunities for growth. Be part of a mission-driven organization focused on creating memorable experiences for guests and fostering a positive workplace culture.

Benefits

Comprehensive Benefits plan

Paid Time-Off

401(k) and Profit-Sharing Plan

Tuition assistance programs

Free admission tickets

Complimentary tickets to local attractions

30% Discount at Retail areas

Training and development opportunities

Qualifications

• 2+ years of retail supervisory experience required.
• Strong interpersonal skills and ability to work in a team.

Responsibilities

• Oversee daily store operations and ensure compliance with policies.
• Inspire and mentor staff to achieve sales targets and enhance customer experience.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Communication Skills

Proficiency in Word and Excel

Education

High School Diploma

Job description

As a Retail Supervisor, you will be an essential part of the store’s leadership team, ensuring smooth daily operations, delivering outstanding customer service, and overseeing team performance. Your role will involve driving sales, maintaining optimal inventory levels, and ensuring that the store complies with company policies and procedures. You will serve as the primary point of contact for both staff and customers, providing guidance and support to maintain an efficient and positive retail environment.

What you’ll do:

• As a key member of the leadership team, you will inspire, mentor, and lead by example, fostering a culture of teamwork, patience, respect, humility, and commitment among staff and guests.
• Oversee day-to-day store operations, including opening and closing procedures, maintaining cleanliness, and organizing product displays.
• Ensure the store consistently meets or surpasses sales targets through effective team motivation and customer engagement.
• Respond promptly and professionally to customer inquiries and online merchandise requests.
• Maintain visual merchandising standards according to brand guidelines, ensuring an attractive shopping experience.
• Support the Revenue Assistant Manager with inventory management, stock replenishment, and ensure proper storage and handling of products.
• Offer recommendations to the retail management team aimed at enhancing employee morale, guest satisfaction, sales culture, and operational efficiencies (both internal and external).
• Handle cash management duties, including POS operation, cash handling, and nightly sales reporting.
• Represent the merchandise department in safety committee meetings.
• Collaborate with the Scheduling Manager to plan shifts, manage time-off requests, and oversee staff attendance.
• Demonstrate attention to detail, actively pursue training and development opportunities, and continuously seek to build knowledge and skills while mentoring others.

What you’ll bring:

• A High School diploma and at least 2 years of retail supervisory experience.
• Ability to work effectively as part of a team while always maintaining professionalism.
• Strong interpersonal skills, with the ability to interact respectfully and courteously with both guests and coworkers in any situation.
• Proficiency in computer applications such as Word and Excel.
• Prior leadership experience is preferred.
• Excellent communication skills and the ability to manage sensitive, confidential information responsibly.
• Ability to work independently and cooperatively in a team environment.
• Flexibility to work a varied schedule, including weekends, evenings, and holidays.

Who You Are:

You are a dedicated individual who strives for excellence in all aspects of your role. You have a friendly, approachable demeanor and communicate effectively with colleagues at all levels. You are eager to be part of a collaborative team, working together to achieve company goals.

What you’ll get:

• Hourly rate of $17.05
• Comprehensive Benefits plan through Cigna
• Paid Time-Off: You will be eligible to earn up to 80 Hours of vacation time, one week of sick time, one week of personal time, and eight paid company holidays based on a full calendar year.
• 401(k) and Profit-Sharing Plan after 3 months of service.
• Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
• Free admission and General Admission tickets annually, to be used by family and friends.
• Complimentary tickets to local attractions when available.
• 30% Discount at our Retail and Photo areas and in-house food vendors.
• Training and development.

About Us:

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.