AAC Specialist (Speech Rehab) - Flowood

Cook Medical Supply; Brandon (MS); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) Employee Match

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Cook Medical Supply in Brandon, MS is seeking a Speech Rehab Specialist to provide specialized administrative support for the Speech Device Consultant and to liaise among patients, clinics, the office, and the Speech Pathologist.

The role emphasizes strong communication, EMR usage, and collaboration with a team to address patient and organizational needs, with duties including correspondence management, order processing, and meeting coordination.

Qualifications

• Must reside within commuting distance to Flowood, MS.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork abilities.
• Experience with EMR systems and basic office software.
• Ability to manage multiple priorities with attention to detail.
• Must pass background check and drug screening; valid driver's license.

Responsibilities

• Handle specialized correspondence with established procedures and limited oversight.
• Process medical orders with proper documentation and EMR submission to insurers.
• Be knowledgeable about speech generating devices, accessories, and applications.
• Troubleshoot IT issues related to speech devices when needed.
• Answer phones, take messages, and route calls per guidelines.
• Provide work direction to clerical staff and assist with special projects.

Skills

Verbal communication

Written communication

Interpersonal skills

Team player

Attention to detail

Driving

Problem solving

Tools

EMR Experience

MS Office

Job description

Description

The Speech Rehab Specialist provides specialized administrative support for the Speech Device Consultant. Works collaboratively with other members of the department to proactively address both patient and organizational needs. Serves as a liaison for patients, clinics, office, and Speech Pathologist.

Knowledge, Skills & Abilities

Ability to understand and implement departmental policies and procedures. Verbal and written communication skills. Interpersonal skills to effectively interact with team members and department heads. Knowledge and understanding of typical computer systems, tools and programs. Ability to work in a team environment. Knowledge of insurance. Ability to communicate with medical facilities. EMR experience.

Responsibilities

• Receives and responds to specialized correspondence following generally established procedures with limited managerial oversight.
• Process medical orders by obtaining proper documentation from medical facilities/entities, submitting documentation to insurance companies, and completing order process through company EMR.
• Knowledgeable about speech generating device, accessories, and applications offered.
• Troubleshoots IT issues with speech generating device.
• Answers telephones, takes messages, refers calls, and frequently resolves general and more complex caller needs (within established guidelines) without managerial oversight.
• Provides work direction to other departmental clerical staff.
• Works closely with departmental management on special projects, and in many cases takes a lead role.
• Schedules meetings as directed, to include room reservation, material preparation, and food service if needed.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time

Requirements

Must currently live in, or plan to move to (at your own expense) a reasonable commuting distance to Flowood, MS.

Outstanding communication and presentation skills. Excellent analytical, reasoning, and problem-solving skills. Must love helping people of all ages. High level of attention to detail. Able to manage multiple priorities and close the loop when interrupted. Must be able to pass background requirements and drug screenings. Must have valid driver’s license with proof of clean driving record.

PHYSICAL DEMANDS:

Occasionally lift/move up to 50 lbs.Ability to stoop, bend over, kneel, sit, or stand for extended periods of times as needed to meet customer’s needs. Regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear. The employee is required to sit and stand. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Benefits:

• 401(k) Employee Match
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance