AAA Customer Service Supervisor (Remote)

Remote Jobs; Harrisburg (Dauphin County); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous PTO front-loaded

1 personal day

8 paid holidays (incl. Christmas Eve &

New Year’s Eve

Comprehensive health coverage (Medical

Dental & Vision

Health Savings Account with employer

401(k) with company match

Life Insurance & Long-Term Disability

Volunteer rewards (AAA Cares)

Tuition Reimbursement

AAA Premier Membership & discounts

Job summary

AAA Central Penn is seeking a remote-based Support Center Supervisor in Harrisburg, PA, to lead a high-energy dispatch operations team and deliver exceptional member service. You'll oversee staffing, performance, and service levels, coaching employees to improve outcomes while maintaining a customer-first culture.

This essential role requires weekend/holiday scheduling and in-person leadership meetings at the Harrisburg office.

Qualifications

• High school diploma or GED and at least 3 years of customer service and/or supervisory experience.
• Experience leading teams in a call center, dispatch, customer support, contact center, or operations environment.
• Coach and motivator who enjoys helping others perform at their best.
• Strong leader who maintains integrity and professionalism in all interactions.
• Strong communication, relationship-building, and problem-solving skills; able to stay organized and multitask in a fast-paced environment.
• Comfortable using data and performance metrics to drive improvements and achieve goals.
• Proficiency with Microsoft Office and business technology systems.

Responsibilities

• Lead a high-energy team focused on providing outstanding service and support to our members.
• Oversee service levels, dispatch activity, staffing, and overall performance to keep operations running smoothly.
• Coach, mentor, and inspire team members to achieve goals and grow their careers.
• Champion a positive, customer-first culture while resolving escalated member concerns with confidence and professionalism.
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and drive results.
• Manage staffing and schedules to ensure the right resources are in place to meet member needs.
• Partner with leadership to implement new ideas, improve processes, and enhance the member experience.
• Recruit, hire, train, and develop top talent while building an engaged and collaborative team.
• Create a workplace where employees feel valued, supported, and motivated to succeed.

Skills

Leadership

Coaching

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Ready to take your leadership career to the next level? Join AAA, one of the most recognized and trusted brands in the industry and lead a team that helps members when they need us most.

As a Support Center Supervisor, you'll thrive in a fast-paced environment where no two days are the same. This is a unique, in demand opportunity to lead a dynamic team supporting our Dispatch operations while making a direct impact on the member experience.

If you're a natural leader who loves coaching teams, solving challenges, and driving results, you'll find this role both rewarding and exciting. You'll help keep operations running smoothly, develop talented employees, and ensure our members receive the exceptional service they've come to expect from AAA.

Compensation commensurate with experience.

This is a remote position based in Harrisburg, PA with a scheduled shift of 2:30pm to 11pm. The ability to attend in person leadership meetings, team meetings, and trainings at the Harrisburg, PA office is required.

This role is considered Essential Duty Personnel and is required to work as scheduled, including weekends and holidays, regardless of weather conditions.

What You'll Do:

• Lead a high-energy team focused on providing outstanding service and support to our members.
• Keep operations running smoothly by overseeing service levels, dispatch activity, staffing, and overall performance.
• Coach, mentor, and inspire team members to achieve their goals and grow their careers.
• Champion a positive, customer-first culture while resolving escalated member concerns with confidence and professionalism.
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and drive results.
• Manage staffing and schedules to ensure the right resources are in place to meet member needs.
• Partner with leadership to implement new ideas, improve processes, and enhance the member experience.
• Recruit, hire, train, and develop top talent while building an engaged and collaborative team.
• Create a workplace where employees feel valued, supported, and motivated to succeed.

What We're Looking For:

• High school diploma or GED and at least 3 years of customer service and/or supervisory experience required.
• Experience leading teams in a call center, dispatch, customer support, contact center, or operations environment preferred.
• A coach and motivator who enjoys helping others perform at their best.
• A strong leader who maintains integrity and professionalism in all interactions.
• Strong communication, relationship-building, and problem-solving skills.Ability to stay organized, multitask, and make sound decisions in a fast-paced environment.
• Comfortable using data and performance metrics to drive improvements and achieve goals.
• Proficiency with Microsoft Office and business technology systems

How AAA Central Penn Supports You:

• Generous, front-loaded PTO-no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
• Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year's Eve.
• Comprehensive health coverage including Medical, Dental, and Vision insurance.
• Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to keep you and your family covered.
• Save for today and the future with a 401(k) with up to 6% company match-fully vested from day one.
• Company-paid protection with Life Insurance and Long-Term Disability coverage
• Give back and get rewarded-earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
• Grow your career with Tuition Reimbursement to support your development and advancement.
• Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V