A/V System Engineer

System One; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

System One is seeking an A/V System Engineer to provide advanced support for enterprise A/V and conferencing systems across CLIENT facilities in Washington, DC. The role focuses on integration, operation, and upgrade planning for executive environments, with emphasis on Teams Rooms and IT infrastructure collaboration.

Candidate will maintain documentation, handle incident responses, and serve as a backup to the Lead Integrator during absences.

Qualifications

• 3–5 years hands-on enterprise A/V integration and operations experience.
• Experience supporting enterprise-scale A/V environments, including conference room tech and executive briefing systems.
• Experience providing A/V support for executive-level engagements and meetings.
• Experience integrating A/V with Microsoft Teams Rooms and enterprise collaboration platforms.
• CTS‑AVIXA certification current and unexpired.

Responsibilities

• Provide advanced technical support for integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities.
• Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments.
• Assist in integration of A/V systems with CLIENT's IT infrastructure, including Teams Rooms, network connectivity, and endpoint management.
• Coordinate with the A/V Lead Systems Integrator to plan upgrades, refreshes, and new installations.
• Maintain A/V system documentation and configuration records in Government ITSM platform and knowledge base.
• Serve as backup to the A/V Lead Systems Integrator to ensure 100% coverage.
• Provide hands-on support for executive meetings and high-priority events.
• Diagnose and resolve A/V incidents independently for moderately complex problems.

Skills

A/V systems integration

Microsoft Teams Rooms

Conference room technology

Digital signage

A/V over IP

Troubleshooting

Tools

ServiceNow

Crestron

Extron

Cisco

Poly

Logitech

Job description

Job Title: A/V System Engineer

Location: Washington, DC

Type: Direct Hire

Work Model: Onsite – onsite

Security Clearance: Public Trust or Higher

Responsibilities or ability to obtain

• Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities
• Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments
• Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management
• Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator
• Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base
• Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity
• Provide direct, hands‑on technical support for executive-level meetings, briefings, and high-priority events
• Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements
• Execute pre-event testing and validation procedures to minimize the risk of service interruptions
• Maintain on‑call availability outside core business hours to support executive engagements and priority events as needed
• Provide responsive on‑site and remote support during active executive events and high‑visibility meetings
• Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems
• Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate
• Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross‑functional support
• Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation
• Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles
• Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities
• Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams‑based A/V endpoints
• Assist in troubleshooting and resolving Microsoft Teams‑related A/V issues
• Stay current on Microsoft Teams Rooms updates, features, and best practices

Requirements

• Minimum 3–5 years of hands‑on enterprise A/V systems integration and operations experience
• Demonstrated experience supporting enterprise‑scale A/V environments, including conference room technology, digital signage, and executive briefing systems
• Experience providing A/V support for executive‑level engagements and meetings in a professional environment
• Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms
• Experience in a Federal or private‑sector enterprise environment of comparable scale and complexity
• Solid proficiency in: enterprise A/V system integration and operations; conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech); digital signage systems and management platforms; Microsoft Teams Rooms configuration and support; A/V over IP technologies and transport protocols; display technologies (LED, LCD, projection systems); audio systems (DSP configuration, microphone arrays, speaker systems)
• Working knowledge of: enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast); Microsoft 365 and Teams administration related to A/V endpoints; ITSM platforms (e.g., ServiceNow); IT security principles applicable to A/V systems; ITIL 4 change and incident management practices
• Required Certifications: Certified Technology Specialist (CTS) – AVIXA (must be current and unexpired throughout performance); CTS‑I (preferred)
• Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification; Microsoft Teams Rooms certification or equivalent; Extron Control Professional certification; CompTIA Security+ or equivalent

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1