A/V Specialist

Gainor Staffing; Cleveland (OH); Remote; USD 75,000 - 90,000; Full time

Job summary

A leading professional services organization is seeking a talented A/V Specialist to join its team near Cleveland, Ohio. This role involves designing and optimizing A/V solutions, providing advanced technical support, and ensuring reliable operations across multiple locations. The ideal candidate possesses strong leadership and communication skills, with extensive experience in A/V environments. A commitment to innovation and a proven track record in complex issue resolution will be key to success in this position. Competitive salary of $75-90k annually based on experience.

Qualifications

• Several years of hands-on experience in A/V support and engineering.
• Ability to lead and guide teams effectively.
• Expertise in diagnosing complex hardware and software issues.

Responsibilities

• Lead design and deployment of A/V solutions in multiple locations.
• Provide advanced technical support for collaboration tools.
• Troubleshoot complex A/V and network issues.

Skills

A/V and network environments

Leadership

Clear communication

Issue diagnosis

Adaptability under pressure

Job description

A leading professional services organization is seeking a talented A/V Specialist to join a team that thrives on innovation and precision. With a culture rooted in integrity, strategic thinking, and enterprise‑level problem‑solving, the firm empowers its people to contribute meaningfully to its mission. The A/V Specialist will play a key role in delivering seamless, high‑quality audiovisual experiences that support critical communications and client engagement.

Who You Are

• A technology professional with several years of hands‑on experience supporting and engineering A/V and network environments
• Someone who naturally steps into a leadership role, guiding peers and partnering across teams to deliver seamless technology experiences
• Comfortable serving as a subject‑matter expert for audio‑visual systems while also collaborating closely with network engineering and user support teams
• Skilled at diagnosing complex issues across hardware, software, and integrated systems
• Able to communicate clearly with colleagues, vendors, and end users in a fast‑paced, service‑driven environment
• Adaptable and steady under pressure, especially when managing tight timelines, high‑visibility issues, or after‑hours work
• Experienced in professional services environments or similar high‑demand settings

What You’ll Do

• Lead the design, deployment, and ongoing optimization of audio‑visual solutions across multiple office locations
• Ensure A/V platforms integrate smoothly with the firm’s broader network infrastructure
• Provide advanced technical support for conference room technology, collaboration tools, and related systems
• Troubleshoot complex A/V and network‑adjacent issues, serving as a Tier 3 escalation point for a large, distributed user base
• Maintain documentation, standards, and best practices to support consistent performance and reliability
• Monitor system health, performance, and uptime in alignment with service level expectations

• Evaluate new technologies, conduct testing, and recommend enhancements to improve the firm’s A/V environment
• Partner with vendors as the primary technical contact for A/V platforms, hardware, and applications
• Support the maintenance of network components including servers, remote access tools, routing, switching, and telecommunications systems
• Participate in firmwide technology initiatives where A/V expertise is required

What Success Looks Like

• Audio‑visual systems across all locations operate reliably, consistently, and with minimal downtime
• Conference rooms and collaboration spaces deliver a seamless user experience for in‑person and remote participants
• Network engineering and user support teams view you as a trusted partner and technical leader
• Issues are resolved quickly, root causes are identified, and long‑term fixes are implemented
• Documentation, standards, and processes are clear, current, and widely adopted
• New technologies are evaluated thoughtfully and introduced in ways that strengthen the firm’s overall infrastructure
• Attorneys, staff, and clients experience smooth, high‑quality interactions with the firm’s A/V and communication tool

Pay Rate Range: $75-90k annually, based on experience

Location: Remote near Cleveland, Ohio

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.