A Staff Software Engineer, Assistance Engineering Airbnb via Greenhouse Remote - USA Software engineering View role

Nubeero Limited; Northern (KY); Hybrid; USD 204,000 - 255,000; Full time

Job summary

Airbnb seeks a Staff GenAI Backend Engineer on the ARC team to drive routing and differentiated service programs. You will own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management, impacting millions of daily support interactions.

You will mentor engineers, collaborate across Product, Operations, Data Science, and partner teams, and contribute to design reviews, code reviews, and architectural decisions, shaping scalable

Qualifications

• 9+ years of software development in service-oriented architectures and backend systems.
• Experience designing scalable, flexible backend architectures.
• Expertise in prompt engineering for AI/LLM-powered scenarios.
• Knowledge of RAG patterns, memory routing, and agent planning.
• Proven ability to deliver high-quality backend systems with reliability.
• Strong collaboration and communication across multiple teams.

Responsibilities

• Lead engineering delivery on strategic programs enabling intelligent agent matching and high-value customer experiences.
• Own and evolve core routing infrastructure, ensuring high availability, correctness, and scalability.
• Consolidate fragmented routing logic into a centralized, auditable system.
• Collaborate with Product, Operations, Data Science, and partner teams to align priorities.
• Contribute to design reviews, code reviews, and architectural decisions.
• Mentor junior engineers and foster a culture of growth and excellence.

Skills

Backend development

Service-oriented

Prompt engineering

RAG patterns

Memory routing

Agent planning

Agile development

Cross-team collaboration

Education

Bachelor's/Master's/Ph.D. in CS

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Assistance Engineering and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale.

The Difference You Will Make:

As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs:

• Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.
• Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions.
• Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system.
• Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience.
• Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.
• Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up.

A Typical Day:

• Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences.
• Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.
• Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow.
• Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts.
• Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track.
• Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows.
• Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations.

Your Expertise:

• 9+ years of software development experience in service-oriented architectures and backend development.
• Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
• Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
• Expertise of RAG patterns, memory routing, and agent planning.
• Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
• Excellent collaboration and communication skills to work effectively across teams and domains.
• Passion for agile development, system optimization, and team productivity enhancements.
• Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$204,000 — $255,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.