Staff GenAI System Engineer, Automation Foundation

airbnb, Inc.; San Francisco (CA); On-site; USD 240,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Bonus and equity opportunities

Employee Travel Credits

Inclusive work environment

Job summary

A leading tech company in San Francisco is looking for a Staff Software Engineer to enhance customer service through effective AI solutions. The role involves collaborating across teams to drive workflow optimization, and it requires extensive experience in software and backend development. Ideal candidates will have a Bachelor’s or higher in Computer Science and a passion for system optimization. The company promotes a diverse and inclusive work environment with competitive compensation, including bonuses and benefits.

Qualifications

• 9+ years of software development experience in service-oriented architectures and backend development.
• Expertise in workflow optimization and backend systems.
• Proficiency in integrating LLMs with APIs and vector databases.
• Proficient with RAG patterns, memory routing, and agent planning.
• Experience integrating LLMs with APIs, vector databases, and orchestration frameworks.
• Strong focus on technical quality, efficiency, and resilience in backend systems.
• Excellent cross-team collaboration and communication.
• Passion for agile development and system optimization.
• Bachelor’s and/or Master’s/Ph.D. in CS or equivalent experience.

Responsibilities

• Collaborate with product, design, engineering, and data science teams.
• Drive technical vision and strategy for workflow optimization.
• Lead the full development cycle from design to deployment.
• Participate in code and design reviews to improve quality.
• Optimize availability, performance, and scalability while pushing efficiency enhancements.

Skills

Software development

Backend development

Collaboration

Agile development

AI and ML integration

Agent planning

LLMs integration

Vector databases

Orchestration framework

Scalability & resilience

Collaboration & communication

Agile development

Education

Bachelor’s degree, Master’s/Ph.D. in Computer Science or equivalent

Master's/Ph.D. preferred

Tools

None

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Providing world class customer service for our community of guests and hosts is a critical mission of Airbnb. This is an area of unprecedented scale and complexity. In no other domain the efficiency and reliability of servicing tech translates so directly into competitive advantage, brand loyalty and the fundamentals of the business. The Automation Foundation team under Airbnb Community Support is critical for the goal of creating the best customer service experience for our users.

The Difference You Will Make:

As a staff software engineer, you will lead two areas that are critical to Airbnb community support:

• Automation Platform, a large-scale, widely adopted conversational AI platform at Airbnb, You will also collaborate with different AI & ML engineering teams, cross-functional business partners and contribute directly to the success of many AI driven products for our community.
• Automate the provision for our internal human agents and AI agents.

A Typical Day:

• Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness.
• Drive the technical vision and strategy for workflow and backend optimization.
• Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
• Participate in code and design reviews, offering constructive feedback to improve technical quality.
• Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency.

Your Expertise:

• 9+ years of software development experience in service-oriented architectures and backend development.
• Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
• Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
• Expertise of RAG patterns, memory routing, and agent planning.
• Expertise in integrating LLMs with APIs, vector databases, and orchestration framework.
• Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
• Excellent collaboration and communication skills to work effectively across teams and domains.
• Passion for agile development, system optimization, and team productivity enhancements.
• Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.