A.I Adoption Specialist

Knexus Research Corporation; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Knexus Research Corporation seeks an AI Adoption Specialist to bridge Knexus GCP software developers with U.S. Government end users. You will translate agency workflows into user stories, design hands-on training, and drive day-to-day engagement with deployed AI solutions.

You will enable frontline personnel to leverage AI tools through workshops, prompts, and practical enablement materials, ensuring adoption and value realization across missions.

Qualifications

• 3–5+ years in technical consulting, software customer success, or technical program management.
• Experience supporting U.S. Government clients preferred.
• Strong briefing and client-facing communication experience.
• Ability to drive user adoption and map tools to federal missions.
• Comfortable working in fast-paced, ambiguous environments.

Responsibilities

• Translate agency pain points into actionable AI use cases for engineers.
• Design and lead interactive training bootcamps and workshops.
• Map operational bottlenecks to AI features like RAG and document intelligence.
• Collect and synthesize user feedback for product roadmaps.
• Create enablement content like quick guides and cheat sheets.
• Monitor usage metrics and drive user adoption across agencies.

Skills

Technical consulting

Client success

Program management

Government experience

Presentation & facilitation

Tools

Google Cloud Platform (GCP)

Job description

About the Role

Knexus is a leader in delivering cutting-edge AI solutions to the U.S. Government. By leveraging Google's Gemini models and our proprietary frameworks, we provide federal agencies with the tools they need to solve complex data challenges and accelerate mission-critical operations. We are seeking a high-energy, execution-oriented AI Adoption Specialist to serve as the critical bridge between our software development team and government end-users. In this role, you will be the primary "translator" who converts agency pain points into actionable AI use cases, builds and delivers hands-on training programs, and drives day-to-day user engagement across our deployed Google Cloud Platform (GCP) solutions. We operate with a startup pulse. We need a resourceful practitioner who takes extreme ownership, thrives in client-facing environments, and is eager to get their hands dirty empowering frontline personnel with AI tools.

Key Responsibilities

• The Technical & User Translator: Act as the direct conduit between non-technical government end-users and Knexus GCP software developers. Translate messy agency workflows into structured user stories and technical requirements for engineers; conversely, translate new model capabilities and technical updates into plain-English capabilities for clients.
• Client Training & Capability Building: Design and lead interactive training bootcamps, prompt-engineering workshops, and office hours. Build user confidence and competence across all proficiency levels, moving agencies from initial curiosity to daily operational rely-on.
• Use Case Discovery & Mission Mapping: Work side-by-side with agency stakeholders to map specific operational bottlenecks to concrete AI features (e.g., Retrieval-Augmented Generation (RAG), document intelligence, custom prompts).
• User Feedback Loop Management: Collect on-the-ground feedback, user friction points, and feature requests during client interactions. Synthesize these insights into actionable feedback for our product and engineering teams to directly influence the development roadmap.
• Collateral & Content Creation: Rapidly produce bite-sized, practical enablement resources-including "How-To" quick guides, video walk-throughs, cheat sheets, and agency-specific prompt libraries-that deliver immediate user value.
• Adoption Tracking & User Success: Monitor daily usage metrics, identify "super-users" within client agencies, and implement targeted engagement interventions where adoption lags.

Qualifications

• Experience: 3-5+ years in technical consulting, software customer success, or technical program management, with explicit preference for experience supporting U.S. Government clients. The successful candidate will be comfortable briefing and interfacing with clients directly, both virtually and in person, and will have experience driving user adoption and tying software tools to U.S. federal missions.
• Technical Literacy: Working understanding of the cloud, machine learning concepts, and Generative AI workflows. Google Cloud Platform (GCP)-specific training will be provided.
• Facilitation & Communication Skills: Exceptional live-presentation, workshop facilitation, and written communication skills. Ability to break down complex technical topics into intuitive, value-driven concepts. The successful candidate will display clear critical thinking skills.
• Startup DNA: A proactive self-starter who thrives in fast-paced, ambiguous environments, demonstrates relentless resourcefulness, and takes extreme ownership over customer outcomes.
• Security Clearance: Must be a U.S. Citizen. Ability to obtain or maintain a U.S. Government Security Clearance (Secret minimum).

Preferred Qualifications

• Experience using or implementing Google Cloud Platform (GCP) AI tools.
• Familiarity with human-centered design (HCD) or organizational change management frameworks (e.g., ADKAR).
• Active U.S. Government Security Clearance (Top Secret or higher preferred).