A - 5/16 - 764156 - Technical Support Specialist

Focused HR Solutions; Bellefonte (Centre County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in IT Services is seeking a Technical Support Specialist in Bellefonte, PA. This entry-level role involves providing Tier 1 and 2 helpdesk support, configuring hardware, and assisting users with software issues. Candidates must be local to Centre County and work during EST hours. This position offers a chance to grow in a supportive environment while working on various IT tasks.

Qualifications

• 2+ years experience with Microsoft Windows 11.
• 1+ year experience with Microsoft Windows Server 2019/2022.

Responsibilities

• Providing Tier 1 and Tier 2 helpdesk support.
• Configuring and installing PCs, laptops, and tablets.
• Monitoring and responding to helpdesk tickets.

Skills

Microsoft Windows 11

Microsoft Windows Server 2019

Microsoft Active Directory

Microsoft Office 365

Microsoft Endpoint Configuration Manager

Job description

A - 5/16 - 764156 - Technical Support Specialist

Join to apply for the A - 5/16 - 764156 - Technical Support Specialist role at Focused HR Solutions.

Location: 100% on-site in Bellefonte, PA. LOCAL to Centre County PA Candidates Only – No Relocation Allowed. Candidate is responsible for travel costs. All remote work must be completed within the United States. Candidate must work EST Business Hours.

Our client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with the possibility of extension, and requires on-site work in Bellefonte, PA. (Must be local to Centre County PA and work EST hours).

If interested, please submit:

• Your current resume
• Your hourly rate

Description

The client seeks a System Administrator 2 to provide Tier 1 and 2 helpdesk support, including hands-on, telephone, and remote support for local and field staff.

The onsite work will be at the agency’s Centre County Regional Office:

595 E. Rolling Ridge Dr., Bellefonte, PA 16823

The successful candidate must meet or exceed deadlines and perform duties including:

• Providing Tier 1 and Tier 2 helpdesk support.
• Configuring and installing PCs, laptops, and tablets.
• Installing peripheral hardware such as printers and multi-function devices.
• Monitoring and responding to helpdesk tickets.
• Providing basic hardware and software training.
• Meeting departmental and project deadlines.
• Documenting and recommending issue/risk remediation.
• Other duties as assigned.

Requirements

• Microsoft Windows 11 - 2+ years
• Microsoft Windows Server 2019 / 2022 - 1+ year
• Microsoft Active Directory - 1+ year
• Microsoft Office 365 - 1+ year
• Microsoft Endpoint Configuration Manager - 1+ year (desired)

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting