9507 IT Consultant

PSEG.com; Salem (NJ); Hybrid; USD 79,000 - 126,000; Full time

Benefits offered by this job

Comprehensive benefits from day one

401(k) with company match

Tuition reimbursement

Generous paid time off

Job summary

PSEG Services Corp. is seeking a Product Consultant-level professional to support Nuclear applications and projects within a dynamic IT environment.

You will lead rojects, onboard vendors, and serve as a domain expert for the Robotic Process Automation product line, staying current with tech advances and IT best practices. You will collaborate with peers, vendors, and leadership across the organization to optimize value delivery, manage time pressures, and drive operational excellence in a

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 2+ years of experience in IT operations, infrastructure, or systems administration.
• Strong understanding of ITIL, DevOps, and enterprise monitoring tools (e.g., SolarWinds, Splunk, ServiceNow).
• Experience with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
• Proven ability to lead cross-functional initiatives and drive operational change.
• Excellent communication, documentation, and stakeholder engagement skills.
• Department of Energy’s regulation 10 CFR 810 is required.
• Certifications such as ITIL, PMP, or relevant cloud credentials.

Responsibilities

• Analyze, optimize, and document IT operational processes including incident management, change control, and service delivery.
• Collaborate with cross-functional teams to improve system uptime, performance monitoring, and root cause analysis.
• Provide expert guidance on infrastructure upgrades, automation opportunities, and operational tooling.
• Support disaster recovery planning, testing, and execution.
• Develop and maintain dashboards and reporting mechanisms for operational KPIs.
• Assist in the design and implementation of ITIL-based frameworks and best practices.
• Lead or support operational readiness for new technology deployments and upgrades.
• Advise on vendor selection, contract evaluation, and service-level agreements (SLAs).
• Mentor internal teams on operational excellence and continuous improvement.

Skills

Communication

Stakeholder engagement

Cross-functional leadership

IT operations knowledge

Education

Bachelor’s degree in Computer Science/Information Systems

Tools

SolarWinds

Splunk

ServiceNow

Azure

AWS

GCP

Job description

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Requisition: 84270

PSEG Company: PSEG Services Corp.

Salary Range: $ 79,400 - $ 125,600

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company - along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence.

Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

This position is a direct report to the Group Product Manager and will be supporting Nuclear applications and projects. In that capacity, this position is responsible for the following:

Product Consultants are the primary facilitators for product. Product Consultants are responsible for optimizing the value proposition.They anticipate issues and/or complications and respond well to time pressures.

They also work and communicate with a wide range of people - peers, vendors, staff members, broader functional and business leadership, and others.

Lead the effort to execute projects and manage on-boarding and also establish and maintain a collaborative working relationship with selected vendors. Serve as domain specific subject matter expert for Robotic Process Automation product line. Keep abreast of technical advances and best practices in IT.

Job Responsibilities

• Analyze, optimize, and document IT operational processes including incident management, change control, and service delivery
• Collaborate with cross-functional teams to improve system uptime, performance monitoring, and root cause analysis
• Provide expert guidance on infrastructure upgrades, automation opportunities, and operational tooling
• Support disaster recovery planning, testing, and execution
• Develop and maintain dashboards and reporting mechanisms for operational KPIs
• Assist in the design and implementation of ITIL-based frameworks and best practices
• Lead or support operational readiness for new technology deployments and upgrades
• Advise on vendor selection, contract evaluation, and service-level agreements (SLAs)
• Mentor internal teams on operational excellence and continuous improvement

Job Specific Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 2+ years of experience in IT operations, infrastructure, or systems administration
• Strong understanding of ITIL, DevOps, and enterprise monitoring tools (e.g., SolarWinds, Splunk, ServiceNow)
• Experience with cloud platforms (Azure, AWS, or GCP) and hybrid environments
• Proven ability to lead cross-functional initiatives and drive operational change
• Excellent communication, documentation, and stakeholder engagement skills
• Department of Energy’s regulation 10 CFR 810 is required
• Certifications such as ITIL, PMP, or relevant cloud credentials

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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Nearest Major Market: Philadelphia
Job Segment: Product Manager, Computer Science, Nuclear, Information Systems, Operations, Technology, Energy