9506 Business Systems Analyst

PSEG.com; SOUTH PLAINFIELD (NJ); Hybrid; USD 79,000 - 126,000; Full time

Job summary

PSEG is seeking an IT Analyst for the ADMS/OMS product team in South Plainfield, NJ. The role supports Electra ADMS/OMS platforms, gathering requirements, configuring functionality, testing, and improving user experience across environments.

Responsibilities include data analysis, roadmap planning with stakeholders, and partnering with product owners to implement enhancements. Some travel and on-call support may be required.

Qualifications

• Bachelor degree in Computer Science, Engineering or a relevant technical field.
• Minimum of 2 years business systems analysis experience.
• Experience with mission critical technology solutions and regulatory environments.

Responsibilities

• Plan and execute product roadmaps, define requirements, and align with goals.
• Analyze problems, identify gaps, and propose future state solutions.
• Become SME in OMS, Compass and DORT to improve integration.
• Manage incidents via ServiceNow; perform configuration deployments weekly.
• Collaborate with vendors to resolve issues and support patches.
• Administer user accounts and access management; certify iOS updates.
• Conduct data analysis, create reports, and suggest process improvements.

Education

Bachelor degree in Computer Science, Engineering or a relevant technical field

Tools

ServiceNow

SQL

Python

Microsoft Office

Job description

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Location: South Plainfield, NJ, US, 07080

Company: PSEG

Requisition: 84436

PSEG Company: PSEG Services Corp

Salary Range: $ 79,400 - $ 125,600

Work Location Category: Hybrid

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever.

We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.

Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite: Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

This position is a direct report to the IT Technology Sr Supervisor for the ADMS/OMS Product Team. The IT Analyst for the ADMS/OMS and DORT (Distribution Outage Request Tool) Product Team supports and enhances PSE&G’s Electra ADMS/OMS desktop, web, mobile platforms and other tools used across Electric Distribution. This role is responsible for gathering and documenting requirements, configuring system functionality across environments, executing testing, triaging incidents, managing user access, and developing subject matter expertise in ADMS/OMS capabilities to improve integration and user experience.

The IT Analyst collaborates closely with Electric Operations, IT Utility Operations, SAP, MuleSoft, Kubra, Grid Platform Management, DOS OMS Leads, and the ADMS vendor Aspentech DGM. This role requires strong understanding of business processes and system functionality, with a focus on driving product improvements, supporting strategic initiatives, and ensuring high quality solution delivery. Key responsibilities include analyzing data, identifying gaps, recommending enhancements, and partnering with product owners and stakeholders to prioritize and implement work. Duties may evolve as organizational needs, technologies, and strategic priorities change.

Job Responsibilities

• Support ADMS/OMS Technology, Product Owners, SMEs, stakeholders, and cross-functional teams in planning and executing product roadmaps, defining business/system requirements, and aligning initiatives with strategic goals and operational needs.
• Analyze system problems, identify gaps, define future state solutions, and support Electric Operations with enhancements, process improvements, and user experience improvements.
• Become a subject matter expert in OMS, Compass and DORT to strengthen system integration, operational support, and customer outcomes.
• Manage and troubleshoot incidents using ServiceNow; perform system configuration (no coding required); and lead weekly configuration deployments into Production.
• Work directly with the vendors to resolve issues and support biannual system code patches.
• Administer user accounts, including account creation, password resets, and access management.
• Certify iOS updates for compatibility with the mobile application.
• Provide reliable weekly scheduled on call support and scheduled Division visits to met with our end-users and discuss system functionality and possible enhancement opportunities.
• Conduct data analysis, develop reporting, and recommend business-process or product improvements (SQL/Python knowledge is a plus).
• Participate in QA activities including test plan development, requirement validation, deliverable verification, and incident resolution; support performance testing.
• Build and maintain strong partnerships across ADMS and IT Utility Operations to ensure alignment, transparency, communication, and effective problem-solving.
• Adapt to changing strategic priorities, technologies, and operational needs; knowledge of AI tools is a plus.
• As an employee of PSEG, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and outside your regular work schedule. You may also be required to work in an alternate location.

Job Specific Qualifications

• Bachelor degree in Computer Science, Engineering or a relevant technical field with minimum of 2 years business systems analysis experience within the information technology or asset management field with proven experience on medium - large sized, simple & complex projects and implementing systems to achieve business goals. Without a degree, min 4 years experience.
• 0 - 2+ years’ experience working with project teams to determine implementation strategy.
• Demonstrated ability to work independently on most technical issues. Utilize a broad knowledge of business analysis, acquired through progressive experience.
• Demonstrated experience working with and communicating with a wide range of people – peers, vendors, staff members, broader functional and business leadership, and others.
• Demonstrated experience in leading projects from a technical perspective.
• Demonstrated ability to proactively communicate technical topics in a clear, succinct, and relevant way.
• Demonstrated ability to effectively interact with external constituent groups and clients.
• Knowledge how to use Microsoft Office tools (Word, Excel, PowerPoint, Outlook, SharePoint)effectively.
  Compliance with the Department of Energy's regulation 10 CFR 810 is required.
• Experience with mission critical technology solutions
• Experience with working in regulatory and/ or compliance environments
• Familiarity with systems administration, asset & application patching, and lifecycle management

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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Nearest Major Market: New York City

Nearest Secondary Market: Newark

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