911 Telecommunicator Trainee

Franklin County, PA; Chambersburg (Franklin County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Retirement plan

Job summary

Franklin County is seeking a 911 Telecommunicator Trainee for the Franklin County 911 Communications Center. The role involves receiving and evaluating 911 calls, dispatching emergency services, providing pre-arrival instructions, and coordinating EMS, fire, and police responses.

The trainee will work toward IAED telecommunicator certifications and required Franklin County training within specified timeframes, while maintaining professional communication and adherence to procedures.

Qualifications

• High school diploma or GED required.
• CPR certified required.
• Working knowledge of Public Safety communications preferred.
• Must obtain IAED 40 hour Telecommunicator training and related certifications within three months of hire.
• Complete Franklin County Act 12 training within six months of hire.

Responsibilities

• Receives and evaluates 911 emergency calls.
• Dispatches appropriate public safety agencies.
• Provides pre-arrival instruction and dispatches EMS/fire/police as needed.
• Coordinates emergency services response.
• Maintains radio communications with agencies and EMA.
• Maintains confidential files, logs, and paperwork.
• Operates CAD system and related equipment.
• Interacts with the public and agency staff.

Skills

Public Safety communications

Education

High school diploma or GED

CPR certification

Job description

Are you a motivated, service-driven individual? If so, we need to talk. We are looking for someone who wants to become a 911 Telecommunicator Trainee at Franklin County Department of Emergency Services! We want a self-starter who wants to make a difference and give back to their community. If that is you, contact us today!

Franklin County is a great place to live and work! Nestled between the Blue Ridge and Tuscarora mountains in South Central Pennsylvania but not far from DC, Baltimore and the beaches of the mid-Atlantic, Franklin County is one of the fastest growing counties in the Commonwealth. We want the best people working to serve the 155,000+ residents that call this beautiful area "home."

High School diploma or GED. C.P.R. certified.Working knowledge of Public Safety communications preferred. Must possess or obtain certification in the IAED (International Academy of Emergency Dispatch) 40 hour Telecommunicator training, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and Pennsylvania State Police CLEAN Operator program within three (3) months of date of hire. Must complete the Franklin County PEMA approved training program per Act 12 (The 911 Emergency Communications Services Act) within six (6) months of date of hire.

FRANKLIN COUNTY

911 TELECOMMUNICATOR TRAINEE

911 COMMUNICATIONS CENTER July 27, 2022

Position Description Non-Exempt

OVERALL OBJECTIVE OF JOB

To train and become certified as a 911 Telecommunicator.

ESSENTIAL FUNCTIONS OF JOB

• Receives and evaluate 911 emergency telephone calls.
• Dispatches the appropriate public safety agency to emergency and non-emergency requests for assistance.
• Provides pre-arrival instruction and dispatches emergency medical services (EMS)/fire/police as necessary.
• Coordinates response of emergency services.
• Provides radio communications to police, fire, EMS and emergency management agency (EMA).
• Maintains confidential files, procedures, and log sheets for department.
• Provides paging for public safety agencies and criminal justice.
• Operates computers, communications equipment, and office equipment.
• Interacts with general public, government/public agencies, department, and field staff.
• Processes information via the Computer Aided Dispatch System.
• Processes various forms, reports, and other department paperwork as required.

OTHER DUTIES OF JOB

• Attends training, meetings, and seminars as required.
• Assists in maintaining office supplies and stocking of same.
• Keep office neat and orderly.
• Performs other job-related duties, as required.

SUPERVISION RECEIVED

Receives direct supervision from the Training and Quality Assurance Supervisor, Shift Supervisor, Lead 911 Telecommunicator, and the Director of Emergency Services.

SUPERVISION GIVEN

None

WORKING CONDITIONS

• Works in adequate work space, lighting, temperature, and ventilation.
• Works with average indoor exposure to noise.
• Frequent disruptions and stress.
• Normal indoor exposure to dust/dirt.
• Periodically works shifts or works on-call or on an as-needed basis.

PHYSICAL AND MENTAL REQUIREMENTS

• Must possess the ability to record; convey/present information as it is presented.
• Must be able to follow instructions as they are given.
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting, and reaching necessary to carry out duties of the job.
• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of the job.
• Light work with occasional lifting/carrying of objects with a weight of up to twenty (20) pounds.
• Must demonstrate emotional stability.
• Must be able to cope with the physical and mental stress of the position.
• Must be able to pay close attention to details and concentrate on work.
• Must be able to mentally and physically react quickly to emergency situations.
• Must possess a valid driver’s license.

QUALIFICATIONS

EDUCATION/TRAINING

• High school diploma or General Educational Development (GED) test.
• CPR. certified.

WORK EXPERIENCE

• Working knowledge of Public Safety communications preferred.
• Computer knowledge preferred.
• Must be certified in and maintain certification in CPR, Class “C”.
• Must possess or obtain certification in the IAED (International Academy of Emergency Dispatch) 40 hour Telecommunicator training, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and Pennsylvania State Police CLEAN Operator program within three (3) months of date of hire.
• Must complete the Franklin County PEMA approved training program per Act 12 (The 911 Emergency Communications Services Act) within six (6) months of date of hire.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Must be able to clearly speak and understand the English language.
• Must possess effective communication and interpersonal skills.
• Must be able to function independently, as needed.
• Must possess the flexibility/poise to work effectively with clients, co-workers, and others.
• Must have a general knowledge of office procedures.
• Must possess knowledge and ability to provide basic routine maintenance on equipment.
• Must have the ability to act quickly and calmly in emergency situations.
• Must be able to perform multiple tasks and pay attention to detail.

We offer an excellent benefit package including medical, dental, vision, prescription, life insurance, paid time off, tuition reimbursement and a retirement plan!

Franklin County is an equal opportunity employer.