E911 Telecommunicator

Mt. Washington Pediatric Hospital; Frankfort (KY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Longevity pay

401k match

Public Pension

Paid time off

Health insurance

Employer training

Shift differential

Job summary

The City of Frankfort Public Safety Dispatch Center is hiring for a full-time telecommunicator position. You will receive, relay and dispatch information for police, fire and EMS, prioritizing calls and entering data into CAD systems. No prior experience required, but you must pass a drug test and background check.

Must obtain and maintain telecommunicator certification and LINK/NCIC certification. Competitive benefits include 457/401k, retirement, paid leave, insurance, and training

Qualifications

• High school diploma or equivalent required.
• Must obtain and maintain telecommunicator certification and LINK/NCIC certification.
• No prior work experience required.
• Drug test and background check required.

Responsibilities

• Receives and relays information concerning public safety and law enforcement activities.
• Dispatches police, fire, and EMS.
• Determine priority level and enter data into a computer-aided dispatch system.
• Ask vital questions and provide pre-arrival instructions for emergency medical calls.
• Records and maintains daily log of all communications.
• Prepares reports and records related to dispatch functions.
• Monitors radio frequencies and alert systems.

Skills

Ability to maintain composure and self

Ability to react quickly and calmly

Punctuality and reliability

Education

High school diploma

Job description

• Location 300 W Second St,Public Safety Building,Frankfort, KY, 40601,United States
• Base Pay $22.67 - $22.67 / Hour
• Other Compensation .75/hr Shift Differential
• Job Category Customer Service
• Industry Communication, Public Safety, Security
• Employee Type Full Time Probationary

Contact information

• Phone [phone]

If you are a strong communicator, multi-tasker, and want to be part of a team ensuring the safety of others, we hope you'll consider joining us!

Here's a highlight of what we offer:

• 3% longevity pay every three years in addition to COLAs
• 50% employer match on up to 4% of employee 457 or 401k contributions
• Retirement through the Kentucky Public Pension Authority beginning second year
• Generous vacation, sick, holiday, and military paid leave with no waiting period
• Health, dental, vision, and life insurance with no or low employee premiums
• Employer paid training and certifications
• 12 hour shifts which provide 3 or 4 days off per week
• .75/hour shift differential for second shift

POSITION SUMMARY

Under general supervision, receives, transmits, and relays information concerning public safety and law enforcement activities to, from and between city, county, state and other public safety/emergency agencies; performs related work as required.

ESSENTIAL FUNCTIONS

• Receives all incoming communications, relays messages to appropriate personnel/agencies.
• Translates information given to the appropriate codes.
• Dispatches police, fire, and EMS.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch.
• Ask vital questions and provide pre-arrival instructions for emergency medical calls.
• Records and maintains daily log of all communications.
• Prepares reports and records related to dispatch functions, as requested or required.
• Monitors various radio frequencies, alarm systems, and related alert systems.
• Other duties as assigned by Supervisor or E911 Manager.

ESSENTIAL COMPETENCIES

• Ability to maintain composure and self-control.
• Ability to react quickly and calmly with good judgement in emergency situations.
• Is regularly present and punctual and arrives prepared for work.

Requirements

SPECIAL REQUIREMENTS

Must obtain and maintain certification as a telecommunicator in order to complete probation ; must possess and maintain LINK/NCIC certification.

WORK EXPERIENCE REQUIREMENTS

No previous work experience required.

EDUCATION REQUIREMENTS

Graduation from high school or equivalent.

Summary

Accepting applications through September 9, 2026 or until positions are filled. Candidates may be contacted to begin the testing process during the job posting window.

Please note that satisfactory completion of a drug test and background check is a condition of employment.

The City of Frankfort is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or any other non-merit based factor.