911 Telecommunicator I

Gaston County Government; Gastonia (NC); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

401K with county contribution

Flexible Spending Accounts

Retirement Savings Plans

Flexible Work Schedules

Professional Development Opportunities

Discounted YMCA Membership

Job summary

Gaston County Police Department Communications (911) seeks a full-time Emergency Communications Dispatcher to answer calls and dispatch units using the CAD system. The role requires a high school diploma or GED, US citizenship, and certification in key areas; successful candidates can expect 12-hour shifts, nights, weekends or holidays.

Applicants may undergo extensive background checks and testing; bilingual candidates are encouraged.

Qualifications

• Must have high school diploma or GED.
• Willing to obtain required dispatch certifications.
• Ability to pass extensive background checks and tests.

Responsibilities

• Answers emergency and non-emergency calls, assesses needs, and enters data in CAD.
• Operates department radios and dispatches units; updates CAD and records dispositions.
• Checks license/plates and warrants via e-Warrants; uses NCIC as needed.
• Maintains policy awareness, reviews training materials, and participates in sessions.
• Promotes professionalism and teamwork during high-volume events.

Skills

Clear communication

CAD system proficiency

Radio/phone dispatch

Teamwork

Education

High school diploma or GED

Tools

CAD system

e-Warrants

PowerDMS

Job description

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service.

As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.

Description

Gaston County Police Department Communications (911) is overseen by an Assistant Chief and is under the command of a Captain. Communications (911) provides 24-hour coverage of emergency 911 calls and radio transmissions. The Unit is charged with maintaining and operating the computer-aided dispatch system for police, fire and medical calls, as well as receiving both emergency and non-emergency calls for service.

$22.45 to $26.66 is anticipated for this position.

Examples of Duties

• Answers emergency and non-emergency calls for service. Ascertains the nature of assistance requested. Verifies location and enter in CAD system. Provides CPR, First Aid or other pre-arrival instructions. Enters scene safety information in CAD pertaining to weapons, domestic situations, hazardous materials, etc.
• Operates department radio systems. Assigns/dispatches calls. Updates unit status in CAD. Provides updates to units and records dispositions. Receives radio request for action and notifications. Relays information and records notes in CAD.
• Records and runs NCIC information when requested such as missing persons, stolen vehicles, stolen plates, wanted person, send administrative messages to out of county agencies regarding warrants, wanted persons, etc.
• Utilize CAD interface (DCI) to run license tag information, drivers' information and wanted. Check guns for wanted and warrant checks via e-Warrants, etc. Perform locate when needed. Assist other dispatch personnel with their radio channel responsibilities during high-volume events or conditions.
• Keep current on all policies and procedures. Review training documents in PowerDMS. Check emails daily. Participate in training sessions. Promote positive attitude and good working relationships with team members. Assist other departments and outside agencies as necessary.

Minimum Qualifications

This position requires graduation from an accredited high school or GED equivalency. All applicants must be at least 18 years of age. All applicants must be US citizens meet authorizations set forth and must meet the requirements set forth by the Department of Criminal Information for certification.

Must be able to become and remain certified: 1) by the NC Dept. of Crime Information, 2) a Medical Priority Emergency Medical Dispatcher, 3) Emergency Fire Dispatch Certification and 4) CPR certified through the American Red Cross.

• Applicants must possess sufficient visual acuity and color perception to read and interpret multiple computers monitor displays.
• Applicants must be able to demonstrate sufficient range of motion, dexterity and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations.
• Must have a clear, concise speaking voice for transmission over the radio, have good communications and computer skills.
• Must be able to hear and comprehend both telephone callers and radio voice communications.
• Must be able to work 12-hour shift schedules, including nights, weekends and holidays. Personnel are subject to ordered overtime and standby scheduling.

Additional Information

Candidates are subject to a 12 month probationary period. Final candidates selected must undergo a thorough criminal history background investigation; pass a drug screening test, audiogram test, visual test, medical physical, psychological and polygraph test prior to employment. Applicants may be disqualified at any time during this process. Bilingual candidates are encouraged to apply.

At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.

We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.

Gaston County will not sponsor applicants for work visas.

Full-Time

employees are eligible for the total compensation package which includes:

• Health, Dental and Vision Insurance
• Life Insurance
• Flexible Spending Accounts
• Retirement Savings Plans
  • Pension
  • 401K (with 5% county contribution annually)
• Flexible Work Schedules
• Professional Development Opportunities
• Discounted YMCA Membership

Part-Time

employees are eligible for certain benefits as a part of employment with Gaston County such as:

• Pro-Rated Sick and Annual Leave
• Professional Development Opportunities
• Local Government Retirement Plan
• Employee Assistance Program

Half-Time

employees are not eligible for benefits.

To learn more details about the many benefits we provide view our Employee Benefits Guide.

Overall, if you are looking for a challenging and rewarding career with competitive compensation and a comprehensive benefits package, Gaston County is the place for you.

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Do you have valid driver's license?

• Yes
• No
• Required Question