911 Communications Officer- Full-Time

Wisconsin Counties; Wisconsin; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

PTO after 30 days

10 observed holidays

Health, Dental, Vision Insurance

Health Savings Account (HSA)

Life insurance

Disability coverage

Wisconsin Retirement System

Job summary

Dodge County is seeking a dedicated 911 communications dispatcher to provide critical public safety support. This full-time, non-exempt role operates on a 12-hour overnight schedule, 6:00 p.m. to 6:00 a.m., averaging 84 hours per pay period, with alternating weeks.

You will receive emergency calls, determine priorities, dispatch units, and maintain contact with responders while staying calm under pressure. Starting wage ranges from $26.32 to $28.97 per hour.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatching or customer service is preferred.
• Ability to work in a fast-paced public safety environment.
• Ability to learn CAD and public safety procedures.

Responsibilities

• Receive emergency calls and determine nature and location of incidents.
• Dispatch necessary units per established procedures.
• Transmit and receive messages via radios and data terminals.
• Maintain contact with units and monitor status on duty.
• Enter and document events in the RMS accurately.

Skills

English communication

Calm under pressure

Public safety dispatch

Education

High school diploma/equivalent

Tools

CAD system

Job description

This position provides critical assistance to the public by dispatching Law Enforcement, Fire, or Emergency Medical Services; and to provide responsive, courteous, and efficient service to County residents and the general public.

Status: Full Time, Non-Exempt
Starting Wage Range: $26.32/hr. – $28.97/hr.
Work Schedule: This position follows a 12-hour overnight schedule from 6:00 p.m. to 6:00 a.m., averaging 84 hours per pay period. The schedule alternates every other week:

Week 1: Monday, Tuesday, Friday, Saturday, and Sunday
Week 2: Wednesday and Thursday

Schedule Requirements: Must be able to work 6:00pm-6:00am on weekends and holidays.

Dodge County offers a generous benefits package including:
– Paid Time Off (PTO) – available for use after 30 days of employment
– 10 observed paid holidays
– Health, Dental, Vision Insurance
– Health Savings Account (HSA) – with employer contributions – HRA
– Life insurance, Long-term disability, short-term disability and Flex spending
– Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS

• 1. Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, fire, emergency medical, or other service; determines nature and location of emergency, determines priorities, and dispatches necessary emergency units in accordance with established procedures.
• 2. Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• 3. Maintains contact with all units on duty; maintains status and location of law enforcement, and fire units.
• 4. Monitors activities of office staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.
• 5. Inquires, enters, updates, interprets, verifies, receives, and disseminates information from National, State, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, and restraining orders; monitors several complex public safety radio frequencies.
• 6. Operates public safety communications systems, radio dispatch consoles, and other associated equipment.
• 7. Maintains contact with callers when required.
• 8. Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
• 9. Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• 10. Answers non-emergency calls for assistance.
• 11. Creates and maintains accurate record and transactions and enters into the RMS, providing documentation for all events and occurrences within the Communications Center.
• 12. Interprets messages, analyzes distances and time periods, and communicate the same to others.
• 13. Assists with training, direction, coordination, and evaluation of the activities of trainees.
• 14. Provides needed backup to other staff members during periods of absence and during peak workloads as directed.
• 15. Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

High school diploma/equivalent. Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered.

OTHER REQUIREMENTS

• Must successfully pass criminal background check.
• Must have or obtain TIME System and CPR certification upon hire.

PREFERRED QUALIFICATIONS

• Previous experience in dispatching or in a customer service position demonstrating extensive telephone or personal contact with the public.

REQUIRED JOB COMPETENCIES

• Ability to use GPS and GIS data relating to county landmarks, roads, and businesses.
• Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; knowledge of proper call entry for service Law Enforcement and Fire sides of dispatch system.
• Ability to learn other agencies working in conjunction with 911 system.
• Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.
• Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
• Ability to perform mathematical calculations required of this position.
• Ability to communicate clearly, concisely and effectively in English in both written and verbal form.
• Skill in researching and understanding complex written materials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
• Ability to handle sensitive interpersonal situations calmly and tactfully.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to maintain effective working relationships with individuals within and outside the organization.
• Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within the provision of Open Records laws and other applicable state and federal statutes and regulations.
• Ability to work the allocated hours of the position and respond after hours as needed.
• The employee must have the ability to testify in court as a credible and trustworthy witness.

PHYSICAL AND WORK ENVIRONMENT

• This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Work has standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
• Work has no exposure to environmental conditions.
• Work is generally in a moderately noisy office setting (e.g. business office, light traffic).
• May require communicating with persons who are hostile, aggressive, abusive or violent, posing threatening conditions.

Dodge County is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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