911 Systems Trainer

Quantum Sky; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401(k) match

Paid time off

STD/LTD/Life Insurance

Referral bonuses

Professional development reimbursement

Parental leave

Job summary

Quantum Sky is seeking a 911 Systems Trainer with public safety expertise to support our NG9-1-1 enterprise solution for PSAPs across CONUS, Hawaii, and Guam. The role requires strong training design, stakeholder engagement, and expert knowledge of NG9-1-1 systems.

You will lead in-person or virtual sessions, collaborate with executives and vendors, travel up to 10%, and help customers adopt new software while staying within scope and budget.

Qualifications

• 10+ years in public speaking or training roles.
• Experience in 9-1-1 or public safety settings is highly desirable.
• Proficiency with MS Office applications for project delivery.
• Ability to explain technical concepts to diverse audiences.

Responsibilities

• Collaborate with stakeholders including executives and vendors.
• Lead training sessions for new software rollouts.
• Develop and update training materials and lesson plans.
• Support user adoption during implementations and upgrades.
• Travel to customer sites for onsite training.
• Capture feedback and training metrics to improve learning.
• Coordinate with 911 system providers.
• Lead train-the-trainer sessions.
• Assist learners during go-live phases.

Skills

Public speaking

MS Office (Project, Word, Excel)

Stakeholder management

Training design & delivery

Education

Bachelor's degree or equivalent

Tools

NG9-1-1 platforms

911 Call Handling Platforms

911 CAD Platforms

911 Telephony

Job description

Description

Quantum Sky is searching for a 911 Systems Trainer with expertise in public safety environments to join our dynamic team supporting our Enterprise NG9-1-1 solution supporting customer's Public Service Answering Points (PSAP) across CONUS, Hawaii, and Guam. Technical knowledge of Next Generation 9-1-1 (NG9-1-1) systems, vendor coordination, stakeholder engagement with executives and agencies, and the ability to manage project teams and budgets to deliver the system on time and within scope.

Responsibilities:

• Collaborate with internal and external stakeholders, including executive leadership, government agencies, telecommunications vendors, and technical staff.
• Work closely with cross-functional teams to support project related tasks and
• Stay current with industry trends, best practices, and new technologies.
• Evaluating and assessing the programs' strengths and weaknesses
• Design, update, and implement training materials, lesson plans.
• Support organizational change and user adoption efforts during implementations, upgrades, and major process changes
• Collaborate with 911 system providers.
• Lead engaging in-person or virtual classroom sessions for new software rollouts and regular updates.
• Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations
• Assist learners during go-live phases and troubleshoot basic operational issues.
• Gather participant feedback and training metrics to continuously improve the customer learning experience.
• Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required
• Be able to transport up to 70 lbs. of equipment. 911

Qualifications

Required:

• Bachelor's degree, or equivalent work experience
• Minimum of 10 years of experience in public speaking role, minimum of 5 years' experience in a 9-1-1 or public safety setting is highly desirable.
• MS Office, predominately Project, Word and Excel
• 911 Call Handling Platforms
• 911 CAD Platforms
• 911 Telephony
• Strong public speaking, technical writing for policy drafts, and calm decision-making in high-stress situations
• Excellent presentation, facilitation, and communication skills.
• Ability to explain technical concepts and business processes in a clear and practical manner.
• Strong customer relationship and stakeholder management skills
• Ability to adapt delivery style to technical and non-technical audiences.
• Strong organizational and project coordination skills

Travel:

• Up 10% Travel

Clearance:

• Minimum Secret eligibility

Compensation:

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $70,000-$85,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

About Tyto Athene

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Equal Opportunity Employer

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.

Location

US-Hagatna

ID

2026-2066

Category

Information Technology

Position Type

Full-Time