911 Operator-Communications Officer (4952-07)

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid training

11 Paid Holidays

Public Employee Retirement System

Comprehensive benefits package

Tuition Reimbursement

Free On-Site Parking

Job summary

Hamilton County Communications Center in Cincinnati, OH is hiring a 911 Operator-Communications Officer. You will be the first contact for medical, fire, and police emergencies, making quick, calm decisions and relaying critical information to responders.

The role includes 10-12 week training, eligibility for RCIC/LEADS/NCIC/CPR/APCO certifications, and a comprehensive benefits package. Work involves shift rotations, paid training, and opportunities to serve the community.

Qualifications

• Experience with regulatory requirements, communications equipment and sound judgment under stress.
• Typing proficiency and clear hearing/diction.
• Must obtain RCIC, LEADS, NCIC, CPR and APCO BASIC/EMD certifications.

Responsibilities

• Dispatches police, fire and rescue to emergencies and coordinates on-site safety operations.
• Receives calls, analyzes incidents and decides appropriate response, provides pre-arrival instructions.
• Operates terminals to disseminate critical data and track unit status in the field.
• Maintains confidentiality and updates records in police data systems.
• Keeps RCIC, NCIC, LEADS, CPR, APCO BASIC and EMD certifications current.

Skills

Communication

Typing

Calm under pressure

Regulatory knowledge

Education

High School Diploma or GED

RCIC certification

LEADS certification

NCIC certification

CPR certification

APCO BASIC and EMD certifications

Job description

Position:911 Operator-Communications Officer (4952-07)

Location: Cincinnati, OH

Job Id:4952-07

# of Openings:6

911 Operator - Emergency Communications Officer- BU(4952-07)

Next Training class begins Late January/Early February 2027!

Deadline to Apply:

November 3, 2027

The Hamilton County Communications Center is dedicated to providing efficient and accurate emergency response services.In this role,you play a vital role in emergency response and public safety.
The 911 Operator (Communications Officer) position is the first point of contact for individuals facing a variety of emergencies – including medical emergencies and criminal situations. This position requires individuals who can remain calm under pressure, make quick and critical decisions, and effectively communicate with callers during high-stress situations. You will be called to respond swiftly to unpredictable situations and be tasked with maintaining your composure when faced with callers who may be emotional or panicked. You will make critical decisions that impact the safety and well-being of individuals in distress. While the job is challenging, the sense of purpose and the opportunity to save lives make it incredibly rewarding.

Join our team and become the crucial support that Hamilton County residents turn to in their most challenging moments.

What to Expect During Our Hiring Process:

• Online Assessment Test will be emailed out daily
• Phone Interviews (for those passing the Online assessment
• Interviews/Observations/Background and Reference Checks
• Late January/Early February 2027: Expected Class Start Date.*Start Date May Vary

*** Candidates with prior 911 Call Center experience may have the opportunity to bypass the 10-12 week training program to have an immediate impact in our community. Please be sure to include this relevant experience on your resume and/or application.

Work Location:

Hamilton County Communications Center

111 Tri-County Parkway

Work Hours:

Full-time/All shifts

Typical Hours During 10-12 Week Training Program: 10am-6pm

After Completion of Training: 12 Hour shifts, All Shifts.

Your Benefits of Working for Hamilton County!

• Starting Salary: $25.00 per hour. Paid training! Automatic Pay Increases!
• 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, and Paid Parental Leave.
• Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
• Tuition Reimbursement, Public Service Loan Forgiveness Eligibility,
• Free On-Site Parking.

Requirements (Education, Experience, Licensure, Certification):

• High School Diploma or GED and experience which includes a comprehensive knowledge of regulatory requirements, communications equipment and methods and demonstrable ability to exercise sound judgment under stressful circumstances; communicate effectively, demonstrate excellent hearing and diction and a demonstrable skill in typing;
• Must obtain RCIC, LEADS, NCIC, CPR, and APCO BASIC and EMD certifications.

Summary of Job Duties:

• Dispatches various police, fire and rescue agencies to emergency situations and other calls for assistance; coordinates on-site activities of safety forces to ensure efficient and effective resolution of emergency situation; provides communications for support services such as Disaster Services, Hospital notification, wrecker, utilities and maintenance personnel; monitors alarm panels; identifies emergency unit status, may be required to report for duty in the event of an emergency or disaster.
• Receives and screens telephone calls; collects information regarding crime or emergency in progress to relay to safety force personnel; analyzes nature of call and makes decision regarding appropriate response; provides pre-arrival medical instructions using predetermined telephone questions and protocols.
• Operates computer terminals in order to disseminate and document critical information to the appropriate Public Safety Agencies, and to maintain location and status of Public Safety Units in the field.
• Operates teletype and computer terminals to enter and retrieve information from police data computer systems; sends and receives information, verifies records of stolen property, wanted persons and other criminal data; maintains confidentiality of all data.
• Maintains RCIC, NCIC, LEADS, CPR, APCO BASIC and EMD certifications.

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.