911 Emergency Dispatcher — Calm, Life-Saving Coordination

911 Emergency Communications; Fort Gregg-Adams (VA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Overtime compensation

Job summary

911 Emergency Communications in Fort Gregg Adams, VA, seeks a skilled dispatcher to connect callers with responders and coordinate resources according to agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems while verifying locations and incident details.

Applicants should have a high school diploma or equivalent, strong typing, listening, and clear speech, plus basic computer skills; overtime and rotating shifts may apply

Qualifications

• Experience in emergency communications preferred if available.
• Typing accuracy and speed essential for rapid data entry.
• Ability to follow agency procedures and maintain confidentiality.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Multitasking

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Fort Gregg Adams, VA, seeks a skilled dispatcher to connect callers with responders and coordinate resources according to agency procedures. The role requires calm communication, careful attention, and the ability to manage multiple systems while verifying locations and incident details.

Applicants should have a high school diploma or equivalent, strong typing, listening, and clear speech, plus basic computer skills; overtime and rotating shifts may apply