911 Emergency Dispatcher

County Emergency Communications; Sugarloaf Village (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications is seeking 911 Emergency Dispatchers for Sugarloaf, CA. The role involves handling emergency and nonemergency calls, verifying locations and details, and coordinating with police, fire, and medical responders.

Candidates must maintain accurate records and adhere to confidentiality rules. Positions may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Qualifications

• Requires a high school diploma or GED and may require background checks and certifications.
• May recruit entry-level applicants or those with emergency communications experience.
• Ability to work under stress and manage multiple information streams.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, contact numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.

Skills

Calm communication

Active listening

Multitasking

Record keeping

Education

High school diploma or GED

Tools

CAD systems

Radio operations

Job description

911 Emergency Dispatcher Opportunities in Sugarloaf

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Position Details

Duty Location:

{airport_name}, Sugarloaf, CA

Employer:

The hiring public safety agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.