911 Emergency Dispatcher - Make a Difference

911 Emergency Communications; Santa Clara Pueblo (NM); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Retirement benefits

Training opportunities

Job summary

911 Emergency Communications seeks skilled dispatchers in Santa Clara, NM. You will respond to emergency and nonemergency calls, verify locations and details, and coordinate police, fire, or medical responders per agency procedures.

Role requires calm, precise communication, strong typing and listening abilities, and the ability to manage multiple screens and radio systems. Training and shift work may be involved.

Qualifications

• High school diploma or GED required.
• Typing, listening, and clear communication skills are essential.
• Proficient with basic computer applications and rapid information processing.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess priority and relay information to responders per procedures.
• Enter incident information into dispatch systems.
• Monitor communications and update responders as events evolve.
• Provide caller instructions within trained limits.
• Maintain accurate records and protect confidentiality.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Data organization under pressure

Education

High school diploma or GED

Job description

911 Emergency Dispatcher Opportunities in Santa Clara

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Position Details

• Duty Location: {airport_name}, Santa Clara, NM
• Employer: The hiring public safety agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications. Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessmentsComplete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.