911 Emergency Dispatcher

County Emergency Communications; Hastings (PA); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Zusammenfassung

County Emergency Communications in Pennsylvania seeks a qualified public safety dispatcher to answer emergency and nonemergency calls, verify addresses and details, and prioritize incidents according to agency procedures.

The role requires a high school diploma and skills in typing, listening, and calm communication. You will enter data into CAD systems, coordinate with responders, monitor radio traffic, and maintain confidential records.

Qualifikationen

• High school diploma or GED; testing scores and certifications determined by the official vacancy.
• Ability to type accurately and manage information under pressure.
• Willingness to obtain required telecommunicator certifications.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Kenntnisse

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Ausbildung

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Jobbeschreibung

Position Details

Duty Location:
{airport_name}, Marienville, PA

Employer:
The hiring public safety agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
{work_schedule}

Appointment Type:
{appointment_type}

Who May Apply:
{who_may_apply}

Application Deadline:
{closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training.

Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.