911 Emergency Dispatcher

County Emergency Communications; West Rockhill (PA); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

County Emergency Communications in Pennsylvania is seeking a dispatcher to answer emergency and nonemergency calls, verify locations, and coordinate responders in the field.

You will use computer-aided dispatch systems, maintain calm communication under pressure, and follow agency procedures and training requirements to ensure public safety.

Qualifications

• High school diploma or GED required; agencies may require testing or certifications.
• Typing speed and accuracy, strong listening and communication skills.
• Ability to organize information and work under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Connaissances

Touch typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Formation

High school diploma or GED

Outils

CAD systems

Description du poste

Position Details

Duty Location:
{airport_name}, Rockhill Furnace, PA

Employer:
The hiring public safety agency identified in the official vacancy

Pay:
{salary_min}–{salary_max} per year

Schedule:
{work_schedule}

Appointment Type:
{appointment_type}

Who May Apply:
{who_may_apply}

Application Deadline:
{closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee-assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.