911 Emergency Communications Specialist

County Emergency Communications; Niwot (CO); Presencial; USD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Descripción de la vacante

County Emergency Communications in Niwot, CO is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across systems.

Duties include taking calls, verifying incident details, and relaying information per agency procedures. Work involves shift work, potential overtime, and adherence to background and training requirements.

Formación

• HS diploma or GED required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing, listening, clear speech, basic computer skills, and organizing information under pressure are valued.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Calm under pressure

Educación

High school diploma

Herramientas

CAD software

Descripción del empleo

County Emergency Communications in Niwot, CO is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calm communication, precise information gathering, and coordination across systems.

Duties include taking calls, verifying incident details, and relaying information per agency procedures. Work involves shift work, potential overtime, and adherence to background and training requirements.