911 Dispatcher I - Lateral

Weber County; Ogden (UT); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

401k match

Sick/Vacation

Life Insurance

Short-term Disability

Accident insurance

Critical Illness

Job summary

Weber County is seeking a full-time Emergency Dispatcher for the Weber Area Dispatch center. You will dispatch police, fire, and EMS, operate CAD and radio systems, and gather essential information from callers while maintaining confidentiality.

The role requires completion of the Dispatcher Trainee program and current certifications in PS, EMS, UCJIS, and CPR. Irregular hours, including nights and weekends, are typical for this position.

Qualifications

• Must complete Emergency Dispatcher Trainee program.
• Current certifications listed by District.
• Ability to meet minimum Dispatcher Trainee qualifications.

Responsibilities

• Dispatch multiple public safety agencies (law, fire, EMS) per calls.
• Operate CAD and public safety software.
• Handle 911 and non-emergency calls to gather essential information.
• Monitor unit status and coordinate response with callers and units.
• Maintain confidentiality of information obtained on the job.

Skills

Problem solving

Technical aptitude

Active listening

Education

P.O.S.T Dispatcher Certification

Emergency Medical Dispatcher Certification

UCJIS User Certification

CPR Certification

Tools

CAD system

Job description

Job Description

DEPARTMENT: Weber Area Dispatch

PERSONNEL STATUS: Full Time

WAGE: $24.80 (Shift Differential may be added)

DEPARTMENT: Weber Area Dispatch

PERSONNEL STATUS: Full Time

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness

GENERAL PURPOSE

Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to emergency and assistance calls for service.

SUPERVISION RECEIVED

Works under the general supervision of the Shift Supervisor.

SUPERVISION EXERCISED

None.

Essential Functions

• Dispatches for multiple public safety agencies, including law enforcement, fire, and EMS, at the local, state, and federal levels.
• Operates a Computer Aided Dispatch (CAD) system and other public safety communications computer software.
• Operates telephone, radio, and paging systems.
• Receives emergency and non-emergency calls and obtains essential information through structured, policy based interrogation.
• Makes initial assessment of the nature and urgency of the call.
• Makes decisions regarding agency resources and appropriate response. Provides vital information to caller and responding units.
• Communicates with public safety personnel via phone, radio, and in person.
• Monitors the location and maintains accurate status of law enforcement, fire, and EMS units.
• Queries multiple databases to obtain relevant information.
• Enters data and performs transactions in local, state and federal databases.
• Maintains current wrecker information and dispatches when requested.
• Maintains confidentiality with information obtained through employment with the District.
• Follows all District policies and operating procedures, and local, state and federal regulations applicable to the job.

Minimum Qualifications

• Performs other related duties as required.
• Meet all minimum qualifications of the Emergency Dispatcher Trainee position. Successful completion of the District's Emergency Dispatcher Trainee program.
• Hold current certifications for Peace Officer Standards and Training Dispatcher, Emergency Medical Dispatcher, UCJIS User, CPR and other certifications the District deems necessary for the position.

Competencies

• Knowledge: Must have a working knowledge of all District policies, procedures, processes, responsibilities and tasks related to the position.
• Skills: Must have excellent problem-solving skills and possess the appropriate level of technical aptitude to operate all equipment used in the job.
• Abilities: Ability to successfully complete a District approved training program. Must be able to actively listen to multiple inputs, properly analyze information, and act accordingly; follow verbal and written instructions; and establish and maintain effective working relationships in the workplace.

Position Type and Expected Hours of Work

This is a full-time position with irregular work hours and schedules, including daytime and nighttime hours, weekends, and holidays. Adjustment of work hours, adjustment or cancellation of breaks or time off, and working overtime may be required on short notice.

Tools and Equipment Used

Use of communications and computer equipment including radio equipment, headsets, consoles, telephone systems including 911 specific features, paging systems, logging recorder, TDD/TDY device, FAX, computers, printers, copy machine, computer hardware, and general and industry-specific computer programs.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit or stand for extended periods of time, reach with arms and use hands and fingers to handle equipment and controls, and occasionally lift and/or move up to 25 pounds.

Specific vision, hearing and speech abilities required by this job include:

• Ability to see fine detail and adjust focus.
• Ability to clearly hear phone and radio traffic of varying volume levels through use of a headset.
• Ability to speak in a clear, concise, and timely manner.

Work Environment

This job normally operates indoors in a professional office environment. Outdoor operations may be required for special events or in emergency situations.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.