911 Dispatcher - Non-EMT

Hackensack Meridian Health; Edison (NJ); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Hackensack Meridian Health is seeking a 911 Dispatcher to support prehospital and hospital communications. This role focuses on rapid call processing, prioritization, and coordination with EMS, hospitals, and county agencies to ensure timely patient care.

You will adhere to HIPAA, document requests, and operate radio/phone systems per protocol. Strong communication and computer skills are essential, with background in healthcare or dispatch preferred and training provided within 3–6 months.

Qualifications

• High School diploma or GED.
• Minimum 1 year of customer service experience in health care or 1 year in dispatching EMS services.
• Excellent written and verbal communication skills.
• Proficient computer skills (Microsoft Office and/or Google Suite).

Responsabilités

• Receives and processes incoming and outgoing telephone and radio communication.
• Maintains confidentiality and adheres to HIPAA and patient privacy policies.
• Dispatches units following established protocols and coordinates with partner agencies.
• Maintains the status and location of all units and personnel.
• Documents requests for service and submits event reports as needed.
• Troubleshoots communications equipment problems and notifies the appropriate service vendor.

Connaissances

Communication skills

Customer service

Computer skills

Healthcare experience

Formation

High School diploma or GED

Outils

Microsoft Office

Google Suite

Radio dispatch systems

Description du poste

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

A day in the life of a 911 Dispatcher - Non EMT at Hackensack Meridian Health includes:

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
• Dispatches units through radio, telephone, or other equipment provided, following established protocols.
• Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains the status and location of all units and personnel.
• Manages resource requests for large-scale incidents when requested.
• Works with county Office of Emergency Management and NJ EMS Task Force representatives.
• Communicate with and respond to requests from other dispatch centers.
• Communicate and document all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
• Submits event reports as needed.
• Validate documentation (e.g., PCS forms) following established protocols.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of customer service experience in a health care setting; or, 1 year of experience in dispatching law enforcement, fire department, or EMS services.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working with case managers and insurance providers.
• Knowledge of county geo-political boundaries, major highways, and landmarks.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Licenses and Certifications Required:

• BLS AHA Basic Health Care Life Support HCP Certification within 3 months of entering position.
• Basic Tele-communicator Certification within 3 months of entering position.
• Emergency Medical Dispatcher Certification (NJ State Approved) within 3 months of entering position.
• Certified in IC S 100 within 6 months of entering position.
• ICS 200 Certification within 6 months of entering position.
• Hazmat Awareness within 6 months of entering position.

Licenses and Certifications Preferred:

• Emergency Medical Technician Certification New Jersey or Paramedics Certification.

If you feel the above description speak