911 Dispatcher: Emergency Communications Tech I

Baltimore County; Towson (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

Baltimore County 911 Center is seeking qualified applicants for emergency dispatch positions. The role involves operating radios, telephones, and computer systems to receive requests for emergency services and dispatch Fire/EMS or Police units as needed.

Applicants must meet minimum qualifications, complete testing, pass a background check and medical exam, and maintain required dispatcher certificates. Positions require flexibility for nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent is required.
• Pass comprehensive background investigation and drug test.
• Complete and pass testing onsite at the Computer Training Center.
• Must be at least 18 years old.
• Possession of Emergency Dispatcher certificates as required by Maryland/IAED.

Responsibilities

• Receive emergency requests via telephone, radio, and computer.
• Enter information quickly and accurately to dispatch according to established protocol.
• Relays information to appropriate dispatch points as needed.
• Logs calls and actions taken; monitors status of units.
• Provide first aid guidance to callers per established guidelines.
• Cross-train and maintain proficiency in two operational areas (911, Fire Dispatch or Police Dispatch).

Skills

Data entry

Multi-tasking

Critical thinking

Education

High school diploma or equivalent

Job description

Baltimore County 911 Center is seeking qualified applicants for emergency dispatch positions. The role involves operating radios, telephones, and computer systems to receive requests for emergency services and dispatch Fire/EMS or Police units as needed.

Applicants must meet minimum qualifications, complete testing, pass a background check and medical exam, and maintain required dispatcher certificates. Positions require flexibility for nights, weekends, holidays, and overtime.