911 Dispatcher: Calm, Critical Emergency Response

County Emergency Communications; Brady (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

The City of Brady is seeking 911 Emergency Dispatchers to join the Brady area public safety communications team. Dispatchers connect callers to police, fire, and medical resources, gathering essential information and coordinating responses according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and entering data into dispatch systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

The City of Brady is seeking 911 Emergency Dispatchers to join the Brady area public safety communications team. Dispatchers connect callers to police, fire, and medical resources, gathering essential information and coordinating responses according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and entering data into dispatch systems.