911 Dispatcher

Wagoner County; Wagoner (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Wagoner County is seeking a Dispatcher to coordinate and manage the flow of information between departments and to receive emergency and non-emergency requests via radio, telephone and CAD systems, determining priorities and dispatching the appropriate units.

The successful candidate will monitor field units, transmit messages, maintain logs and records, use mapping tools, and ensure security and confidentiality. Training of new dispatchers and temporary supervisory duties may also be assigned.

Qualifications

• Knowledge of public service activities and county government policies.
• FCC regulations for radio receivers and transmitters.
• Effective verbal communication under stress.
• Care and use of radio and telephone equipment.
• Basic mathematics and English language skills.
• Geography of Wagoner County.
• Familiarity with law enforcement terminology.
• Proficiency with Microsoft Office.

Responsibilities

• Monitor emergency and general support radio frequencies.
• Receive emergency and non-emergency calls via 911, radio, CAD systems.
• Determine priorities and dispatch units or agencies.
• Maintain contact with field units and monitor progress.
• Transmit messages via radio, telephone, CAD, or other equipment.
• Maintain logs and records of public safety communications.
• Use computer systems and mapping applications for data entry.
• Maintain security and confidentiality of information.
• Potentially train new dispatchers and submit progress reports.
• May assume limited supervisory duties temporarily.

Skills

Public service knowledge

FCC rules

Verbal communication

Radio equipment

Geography knowledge

Microsoft Office

Job description

Dispatcher Job Description: Summary

The Dispatcher plays a crucial role in coordinating and managing the flow of information between various departments and receives emergency and non-emergency requests for response via radio, telephone and computer-aided dispatch systems, determines priorities, dispatches allow enforcement and other emergency unit, and maintains close contact with field units to monitor response progress and any needed support requirements ensuring that all operations run smoothly and efficiently.

Duties and Responsibilities

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

• Monitor s emergency a nd gener al sup ort rdio frequencies;
• Receive s emergency and non-emergency calls, including enhanced 911, and non-emergency calls from the public, lawenforcement, fire and EMSE agencies via telephone, radio system and CAD systems;
• Determines priorities of all calls and dispatches required unit and/or agencies;
• Receives radio calls from field units;
• Transmits messages via radio, telephone, computer, fax, or other communication equipment;
• Makes inquiries of various sources to obtain requested information or services by phone or computer automated communication equipment;
• Maintains status and location control of all public safety personnel involved in department activities;
• Dispatches the assignment of field units and routes them to the scene of emergency situations;
• Creates and maintains automated and/or manual records of public safety communications activities;
• Uses various computer systems, databases and mapping applications for data entry and information retrieval;
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
• May be assigned to train new dispatchers and complete and submit progress reports and evaluations on trainees;
• May be assigned limited supervisory duties on a temporary basis.

Knowledge and Skills

Knowledge of:

• Public service activities, the organization, policies, and methods of county government;
• The rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters;
• Effective verbal communications techniques, particularly for communicating with other parties under stress;
• The proper use and care of radio and telephone equipment;
• Basic mathematics and the English language, spelling and word usage;
• Law enforcement terminology and procedures;
• Geography of Wagoner County, locations of towns, cities and communities, major and minor roadways/highways, and like information.

Skill in:

• Observing situations analytically and objectively and recording them clearly and completely;
• Reacting quickly and calmly in emergencies;
• Communicating clearly and concisely and relaying details accurately;
• Handling situations firmly, courteously, tactfully, and impartially;
• Recalling number of details and essential information;
• Determining priorities;
• Operating radio, telephone, keyboard, computer terminal, and related communications equipment;
• Creating and maintaining manual and automated logs and other records of public safety communications activities;
• Reading and interpreting maps to determine locations, jurisdictional boundaries, etc.;
• Functional use of current Microsoft Office operating systems.

OTHER REQUIREMENTS:

Licenses and Certifications All positions in this classification require attaining and maintaining access certifications by the Sheriff's Department, state and federal agencies for criminal history databases and associated communications systems. Failure to obtain/maintain such certifications may be grounds for termination.