911 Dispatcher

City of Shawnee; Shawnee (OK); On-site; USD 21,000 - 29,000; Full time

Job summary

City of Shawnee is seeking a non-exempt 911 Dispatcher I/II to handle emergency communications and dispatch a variety of public safety units. The role operates base radios, processes 911 calls, and coordinates responses with police, fire, and medical teams.

This position is safety-sensitive under DOT regulations with drug and alcohol testing. A valid Oklahoma driver’s license and successful completion of Telecommunicator I and II training are required; work hours may include nights, weekends,

Qualifications

• High school diploma or GED
• Maintain a clear background check
• Confidential handling of material
• Ability to multi-task and manage safety issues under time pressure
• Valid Oklahoma driver’s license with acceptable driving record
• Successfully completed Telecommunicator I and II training

Responsibilities

• Operates base radio and maintains contact with mobile units to dispatch public safety assistance
• Cooperates with other law, fire and medical agencies as necessary
• Receives and dispatches telephone emergencies
• Monitors and transmits radio communications, broadcasts orders to law enforcement, fire and medical personnel
• Coordinates emergency requests
• Operates a teletypewriter updating NCIC entries and other information
• Maintains and validates NCIC filing system
• Maintains and operates computer aided dispatch system
• May be required to drive a city issued car
• Performs other duties as assigned

Education

High school diploma or GED

Job description

DEPARTMENT Police Department REPORTS TO Communications Manager FLSA STATUS Non-Exempt PAY RANGE $18.13 based on education and experience REVISED October 27, 2026 SAFETY SENSITIVE Yes -- DOT

This classification is a safety-sensitive position as defined by the United States Department of Transportation drug and alcohol testing regulations and/or the Oklahoma Standards for Workplace Drug and Alcohol Testing Act. As a safety-sensitive classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana certification will not excuse you from the testing process, or the consequences of testing positive for marijuana.

POSITION SUMMARY

A non-exempt position that is responsible for performing 911 Dispatcher I and II responsibilities without the need for immediate guidance to perform duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates the base radio and maintains contact with mobile units to dispatch public safety assistance where needed.
• Cooperates with other law, fire and medical agencies, as necessary.
• Receives and dispatches telephone emergencies.
• Monitors and transmits radio communications, broadcasts orders to law enforcement, fire and medical personnel.
• Coordinates emergency requests.
• Operates a teletypewriter updating and retrieving information related to wanted persons, stolen property, vehicle registration, etc.
• Maintains and validates filing system related to the National Crime Information Center (NCIC) entries.
• Maintains and operates computer aided dispatch system.
• May be required to drive a city issued car.
• Performs other duties assigned.

MINIMUM QUALIFICATIONS

• High school diploma or GED
• Maintain a clear background check.
• Must be able to handle material with confidentiality.
• Must be able to multi-task and handle safety issues in a time sensitive manner.
• Must possess a valid Oklahoma driver’s license and maintain driving record acceptable to the City’s insurance carrier.
• Must have success fully passed Telecommunicator I and II training.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Most of the work is performed indoors in an isolated area.
• Must be able to work under stressful situations.
• Must agree to wear uniform provided and follow the Communications Division uniform policy.
• Must be willing to work different hours, rotating shifts, weekends and holidays.
• Employees work in an office environment and use desk top computers, fax, copier, and other electronic devices.
• Employees are sometimes required to work outside in both normal and abnormal weather conditions as required.
• Employees are occasionally required to bend, stoop and twist when maintaining files.
• Employees may be required to walk up and down stairs.
• Some lifting is required, usually up to at least 25 pounds.
• Must be able to adhere to Shawnee Communications Center and City of Shawnee Policies.

SUPERVISION REQUIRED

Works under direct supervision of the Communications Manager.

For more Information:

City of Shawnee- Human Resources
[e-mail]

Deadline for Applying: Open until filled