911 Dispatcher

Securitas Technology; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training

Shift premium

Career advancement opportunities

Job summary

Securitas Technology, a world-leading security solutions provider, seeks an Alarm Monitoring Operator for our state-of-the-art 24/8 Monitoring Center on mid, 2nd, or 3rd shift. You will respond to alarm signals, manage events, notify authorities, and update customer contacts with speed and accuracy.

Responsibilities include handling a multi-line phone system, data entry, and maintaining strict confidentiality. Paid training and growth opportunities are offered in a nationwide organization.

Qualifications

• High School Diploma or GED required, some college preferred.
• 1-3 years' work experience.
• Type 30+ words a minute; pre-hire typing assessment.
• Ability to prioritize and multitask in a fast-paced environment.
• Follow written and verbal instructions with urgency and accuracy.
• Good interpersonal communication and organizational skills.
• Positive teamwork attitude and commitment to continuous improvement.
• Paid training with final skill certification as Alarm Monitoring Operator.

Responsibilities

• Respond to all incoming alarm signals in automation software per procedures; notify authorities when appropriate and update contacts.
• Answer the multi-line telephone system.
• Ensure confidentiality of customer information at all times.

Skills

Typing 30+ wpm

Multitasking

Interpersonal communication

Education

High School Diploma or GED

Job description

Description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

This full-time opportunity functions in our state-of-the-art 24/8 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include:

• Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
• Answers the multi-line telephone system
• Ensures confidentiality of customer information at all times

Minimum Requirements

• High School Diploma or GED required, some college Preferred
• 1-3 years' work experience
• Type 30 + words a minute. Candidates must complete a pre-hire assessment for typing
• Must be able to prioritize and multi task in a fast paced environment
• Must be able to follow written and verbal instructions
• Ability to perform duties with a high degree of urgency and accuracy
• Good interpersonal communication and organizational skills
• A positive attitude of teamwork and continuous improvement
• Those selected will complete a paid training class and must pass a final exam certifying their skill as an Alarm Monitoring Operator

Securitas offers comprehensive benefits including:

• Alarm Monitoring Operator Pay Progression Program
• Shift premium for eligible assigned shifts
• Opportunity for annual merit pay increases
• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional internal career advancement opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.