9-1-1 Telecommunicator 1 PT (9 vacancies)

County of Lancaster; Lancaster (Lancaster County); On-site; USD 59,237,000 - 64,747,000; Full time

Benefits offered by this job

Benefits package

Job summary

County of Lancaster is seeking a trainee for the 9-1-1 Telecommunicator track. You will learn to operate the phone, radio, and computer systems while following approved protocols and dispatching incidents as part of a fast-paced public safety team.

The role requires a high school diploma, the ability to obtain essential certifications, and the flexibility to work outside standard hours. Training is provided as you advance to a higher position.

Qualifications

• High School diploma or equivalent.
• Must obtain CLEAN, CPR, JNET, PEMA protocols, NCMEC, FEMA, IS-100 and 700, and Basic Telecommunicator.
• Pass a 25 wpm typing test.
• Must consent to and pass a drug screen.
• May require working outside normal hours.

Responsibilities

• Operate computer systems, telephone systems, and radio equipment in a fast-paced environment.
• Navigate PEMA protocols and dispatch incidents promptly.
• Process requests for service and information quickly.
• Enter caller and radio information into the CAD system accurately.
• Queue calls to the appropriate 9-1-1 Telecommunicator.

Skills

Clear communication

Teamwork

Adaptability

Time management

Public safety awareness

Education

High School diploma or equivalent

Tools

Telephone system

Radio equipment

CAD system

Job description

Starting Compensation:
$20.92/Hourly

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

Job Description:

JOB SUMMARY

• Learns the basic skills necessary to become functional in the skills of a call taker. Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment. The employee must progress to a 9-1-1 Telecommunicator II.

REPORTING RELATIONSHIPS

• Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

ESSENTIAL JOB FUNCTIONS

• Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.
• Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller’s situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast- paced, multi-tasking environment.
• Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
• Employee will learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
• Responsible for entering the caller’s information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.

OTHER SPECIFIC TASKS OR DUTIES

• Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
• Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
• Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
• Other duties designated by the 9-1-1 Communications Supervisor(s).

MINIMUM QUALIFICATIONS

• High School diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES

• Project a positive image by being supportive and cooperative with LCWC staff, public safety agency personnel, public officials, news media, and the general public at all times.
• Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
• Participates in continuing educational activities and meetings outside of normal business hours, as required.
• Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
• Project a positive image when interacting with the general public and municipal, county, state, and federal officials and agencies.
• Responsible for learning the operation of the telephone system and ensuring that a call can be properly received, transferred, and traced.
• The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
• The ability to grasp instructions.
• Sound knowledge of emergency service station identifiers, and their locations.
• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100 and 700, Basic Telecommunicator.
• Must pass a 25-wpm typing test and a skill-based test.
• Must consent and pass a drug screening.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently.
• Employee must be able to sit for extended periods of time wearing a telephone headset while using computer equipment.
• Employee will troubleshoot PSAP equipment, as well as other computer and building systems.
• Therefore, employee must be able to pull, push, kneel, and squat occasionally. Lifting up to 10 pounds will be performed frequently.

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here .

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.