883751 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40047165 1

State of Florida; Palatka (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Nine paid holidays

Leave benefits

Student loan forgiveness program

Flexible Spending Accounts

Tuition fee waivers

Job summary

FloridaCommerce offers a professional role to connect workers with jobs and provide training, counseling and job placement under WIOA guidelines. The position emphasizes customer service, assessments, and referrals to community resources.

The role requires strong communication, the ability to work in a team, and thorough record-keeping across multiple systems. Located in Palatka, FL, with a focus on helping individuals achieve self-sufficiency.

Qualifications

• Knowledge of the labor exchange process.
• Computer applications skills, including Microsoft Office.
• Clear written and verbal communication.
• Ability to work as part of a team.
• Problem-solving abilities.
• Provide excellent customer service.
• Experience in group presentations/facilitation.
• Ability to interact with the public tactfully.
• Counseling/case management principles.

Responsibilities

• Provide training, education, career counseling and job placement services.
• Assist customers with job search, resumes and applications.
• Refer and/or administer assessments to determine job readiness.
• Promote career services and labor exchange resources.
• Record customer interactions in required systems and monitor progress.

Skills

Labor exchange process

Microsoft Office

Communication skills

Teamwork

Problem solving

Customer service

Group presentations

Interviewing

Active listening

Independent work

Education

Bachelor’s degree

Tools

SARA system

Employ Florida

CABinet Document Management System

Job description

Employment Security Representative II OPEN COMPETITIVE

Full Time / Career Service

POSITION LOCATION

Palatka, FL

Job Description

This is a professional position within the CareerSource Service system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e., basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act (WIOA) Title III.

Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking services either through individual assistance or group orientations. Refers and/or administers- assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs. Provides Labor Exchange services in Resource Room area by assisting customers with job search; to include internet usage, on-line applications and posting of resumes. Assistance is also provided through one-on-one or in a group orientation, consisting of interviewing techniques, effective job searches, resume assistance, employment applications, and other services relating to the elimination of barriers to become self-sufficient and securing gainful employment. Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e., Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), VETERAN PROGRAMS.

Provides Individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment. These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e. case management); short-term and long-term pre-vocational services; and coordination of internships and work experiences that are linked to careers, as well as financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies. Monitors job listings by reviewing job requirements, duties and conditions of employment for matching to customers’ background and expertise.

Proctors formal assessments (i. ACT Work Keys, WIN Work Ready Credential, and/or VRI CareerSource) for jobseekers and WIOA scholarship participants as determined necessary by referring Employers or Case Managers, per the First coast Workforce Development Board’s Local Operating Procedures.

Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling

CFDA – 17.207 – 100% (Wagner/Peyser)

Required Knowledge, Skills, and Abilities

• Knowledge of the labor exchange process, strong customer relations skills
• Computer application skills, working knowledge/experience using Microsoft applications
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of counseling and case management
• Ability to conduct effective interviews
• Ability to listen effectively
• Ability to establish and maintain effective working relationships with others
• Ability to work independently by planning, organizing and coordinating work assignments
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to work relatively independently at times and with supervision

Qualifications

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum

• Must become certified as a Workforce Development Professional (Tier 1) within 60 days of appointment into the position.
• Required to travel locally and must furnish own transportation.

Preferred

• A bachelor’s degree from an accredited college or university and two years of professional employment security, business/management, administrative or communication experience (may substitute experience noted above on a year for year basis for college degree).
• Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing, assessment, job development or job analysis may substitute on a year-for-year basis for the required college education.

Pay

$36,050.04 Annually

Our Organization and Mission

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

The Difference You Will Make

You willconnect workers to jobs and businesses to the talent they need to thrive. Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

Where You Will Work

Northeast Florida, aka Florida’s First Coast, includes six unique and thriving counties — Baker, Clay, Duval, Nassau, Putnam and St. Johns, that work collaboratively to attract business and labor. Our location provides an abundant opportunity for residents to enjoy an ideal work-life balance. From the Atlantic Ocean or the St. Johns River to the Intracoastal Waterway and our preserves, Northeast Florida is the ideal place to work. The beaches located on the Atlantic Ocean are some of the most beautiful. The St John’s River, the only river that flows north in the United States, has tributaries throughout most of the counties and flows right through the center of the Greater Jacksonville’s metropolitan area, the 4th largest city of Florida consisting of many businesses and corporations. The Navy has a large presence in the area with three major military bases, Naval Air Station (NAS) and Mayport Naval Station, and the Submarine Station on St Mary’s River. Further the region boasts a strong public school system and state college system.

Benefits

• State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
• Retirement plan options, including employer contributions ( www.myfrs.com )
• Nine paid holidays and a Personal Holiday each year
• Annual and Sick Leave Benefits
• Student Loan Forgiveness Program(Eligibility required)
• Flexible Spending Accounts
• Tuition Fee Waivers (Accepted by major Florida colleges/universities)
• Highly skilled, professional environment

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.