8625 Sudley Park Rd. Dunkin' Crew Member

Dunkin'; Manassas (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Vacation

Health Insurance

Bonuses

Tips

Referral Program

Job summary

Dunkin' franchise crew members are part of a fast-paced team dedicated to delivering friendly guest experiences. You will prepare products to brand standards, serve guests with enthusiasm, and work collaboratively to keep a clean, efficient dining area. Emphasis on teamwork and guest satisfaction is key.

Role involves following recipes and brand standards, handling POS transactions, and maintaining food safety. Training and coaching support are provided in a positive work environment.

Qualifications

• Fluent in English required.
• Basic computer skills.
• Capable of counting money and making change.
• Able to operate restaurant equipment.
• Minimum age requirements may apply.

Responsibilities

• Crew Members deliver great and friendly guest experiences.
• They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast-paced environment.
• They work as part of a team to meet guests’ needs and give them a reason to come back.
• They follow Brand standards, recipes and systems, and maintain safety, food safety and sanitation guidelines.

Skills

Fluent in English

Basic computer skills

Counting money & making change

Operate restaurant equipment

Tools

POS system

Job description

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.BENEFITS- Flexible Schedule- Paid Vacation- Health Insurance- Bonuses- Tips- Referral ProgramCREW MEMBERSummaryCrew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.Team EnvironmentWork well and interacts with others respectfullyRespond positively to coaching and feedbackCommunicate with team membersAble to learn and execute multiple tasksOperations Excellence for Guest SatisfactionProvide guest serviceResolve guest issuesFollow Brand standards, recipes and systemsFollow safety, food safety and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environmentProfitabilityExecute restaurant standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standardsSkills/QualificationsFluent in EnglishBasic computer skillsCapable of counting money and making changeAble to operate restaurant equipment (minimum age requirements may apply)CompetenciesGuest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with the teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments