8386 Sudley Rd. Dunkin' Crew Member

Dunkin'; Manassas (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Vacation

Health Insurance

Bonuses

Tips

Job summary

Dunkin' Donuts restaurant, a franchisee location, is seeking Crew Members to deliver friendly, fast-paced service and quality product preparation. You will work as part of a team, execute brand standards, and handle guest interactions with care in a busy dining environment.

Applicants should be fluent in English, comfortable with basic computer tasks, money handling, and POS operations. Training and tips are provided in a supportive, fast-moving setting.

Qualifications

• Fluent in English and able to communicate clearly with guests and team members.
• Basic computer skills for transactions and order entry.
• Capable of counting money and making change to serve customers.
• Able to operate restaurant equipment as required by the role.

Responsibilities

• Deliver friendly, great guest experiences.
• Prepare products according to brand standards and quality controls.
• Serve guests with enthusiasm in a fast-paced environment.
• Work as part of a team and support co-workers.
• Provide guest service and resolve issues following brand guidelines.
• Follow brand standards, recipes and systems; maintain cleanliness and safety.
• Handle POS transactions and payments accurately.

Skills

Fluent English

Basic computer skills

Money handling

POS handling

Guest Focus

Problem Solving

Interpersonal Skills

Tools

POS system

Job description

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.BENEFITS- Flexible Schedule- Paid Vacation- Health Insurance- Bonuses- TipsCREW MEMBERCREW MEMBERSummaryCrew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.Team EnvironmentWork well and interacts with others respectfullyRespond positively to coaching and feedbackCommunicate with team membersAble to learn and execute multiple tasksOperations Excellence for Guest SatisfactionProvide guest serviceResolve guest issuesFollow Brand standards, recipes and systemsFollow safety, food safety and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environmentProfitabilityExecute restaurant standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standardsSkills/QualificationsFluent in EnglishBasic computer skillsCapable of counting money and making changeAble to operate restaurant equipment (minimum age requirements may apply)CompetenciesGuest FocusUnderstands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsSets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & InfluenceDevelops and maintains relationships with the teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitments